Starbucks — Restaurant in Forest Park

I Absolutely Love Starbucks, and this location is definitly one of my Favorite locations, But today's experience was HORRID!!!!!!!! After wait in line atleast 5-7 min, I was greeted by a dry voice, with no smile attached to it, explaining she would be right with me momentarily.....almost 2 more mind passed before now being greeted by a gentleman's voice taking my order...Now this location opens at 6am, my visit was around 10am...I say all that to say, at the window, was a lady with with turquoise blue hair, no personality, said "$7.98", No HELLO, WELCOME TO STARBUCKS, NOT EVEN A SMILE!!!!!!!! I hand her the the only money I have in my purse $100.00 Bill, INSTANTLY I DONT HAVE ENOUGH MONEY IN MY REGISTER FOR THIS, HUFFING AND PUFFING, "YOU HAVE SOMETHING SMALL, I ANSWERED NO, HAD I DID I WOULDN'T OF HANDED IT TO YOU, SHE PROCESS TO KEEP REPEATING, I DONT HAVE ENOUGH MONEY FOR THIS, I SAID CAN YOU CHECK THE OTHER REGISTERS TO SEE IF THAT DO? I asked, what time did yall open, (like 4 hours ago) As she turns she turn from the window, instead of asking the other cashier, she said ( And Now Want To Start Something With Me"), and closes the window in my face. She they send a gentleman to the window to again say we dont have enough money for this!!!! I Have NEVER HAD TO FIGHT SO HARD TO TRY TO GIVE MY MONEY AWAY!!!!!! AND I HAD THE NERVES TO PASS 3 OTHER STARBUCKS TO COME TO THAT ONE......I LEFT DISCUSSED, ANGRY, AND UPSET........Dont know if that Employee With the (Blue Hair) had the Sensitivity or Diversity Training your company invested in after the issues with the African American Men sitting in the Restaurant.....But she left the WORST TASTE IN MY MOUTH ABOUT YOUR COMPANY THIS...

Staff were terrible. Slow and uncaring despite being steadily busy (although it might’ve only been a bit busy due to lack of urgency from the crew). We spent 10 min in the drive thru line without any movement so we decided to park and go inside. We were not greeted or acknowledged and then several min after standing at the counter we finally ordered our drinks. Then we sat down near where we would be picking them up. We heard several names called of 2 people who entered and ordered after us but neither saw our drinks nor heard our names. They finally heard my exasperation and said that our drinks had been ready for a while. Why wouldn’t you call our name? We are the only people besides the workers in the store besides the two other people whom they gave their drinks to in under a minute. You wouldn’t give us the courtesy of letting us know our drinks have been ready? Really? We leave with our drinks and immediately after finishing i realize that i have been given a dairy drink instead of oat like I ordered which is NOT OKAY when you’re dealing with an allergy which I let them know upon ordering. Absolute lack of professionalism or care in this facility and I’m so glad that I’m never in this part of Cincinnati so I will never have to go back and...

So I placed an online order at 6:20 a.m. proceeded to make it there by 6:30 and it says my order was supposed to be ready at 6:29. Okay I understand. Give it a few minutes. 645. I'm still inside waiting for my order. The young lady proceeds to tell me that the tickets did not print out. My son and I are standing there waiting on a grilled cheese sandwich. I watched the young lady make them then hand them to someone through the drive-thru window. Now wouldn't it make sense to go ahead and get the person that placed the online order out of the way considering they've been waiting over 20 minutes? Then she slams the food on the counter. No. Sorry for your wait. No. Sorry for the inconvenience. Nothing. Professionalism is everything. Once you get bad customer service it doesn't matter how good the food is. Why don't people seem to understand that? I actually enjoyed this Starbucks but the staff has changed numerous times and whoever they have working now should consider a job in stock, not...