First off, I have patronized this restaurant at this location since it opened many years ago. Every visit was always as good as the last and me and my family loved the delicious food and great service. When the pandemic curtailed our public outings, we frequently ordered take out from them in which they continued to maintain the quality of their food and great service. Fast forward to this most recent visit. I had a promotional coupon that could only be redeemed if opened by a manager. No worries! I told my mom I was treating her to our favorite place and this was it. We walked in and I noticed it was not busy and strangely empty looking. That was surprising given it was 7ish and usually had a decent crowd for an early dinner. We were seated quickly and the server came promptly with menues. I checked in on the app, gave him our code and looked at the menu. He asked for our drink order and I noticed my favorite cranberry cooler was no longer offered. He said he would ask the manager if they could make me one so no problem. He left and we continued to search the menu for one of our favorite salads...the chicken waldorf with dijon balsamic vinegarette. The server returned with my watered down cranberry cooler and I asked if they still had it as it wasn't that long ago that I ordered it for takeout. He apologized and said it wasn't available anymore and they didn't have the ingredients to custom make one. Hmmm okay, so I asked if they could make me a tricolore salad? He ran off to ask the mgr and again the answer was no. They didn't have anyone working who was familiar with making it. (Pizza crust topped with baby lettuce, chopped tomatoes, shaved parmesan, and topped with grilled chicken with dijon balsamic vinegarette dressing-um okay I guess that was too complicated?) so I settled for a california cobb with dijon balsamic vinegarette instead of the ranch it came with. Strike 3. Dijon balsamic vinegarette also did not exist anymore in this new world order. What!?! My absolute most favorite dressing in the universe! So I settled on a weird watered down vinegarette for my salad choice. The mgr visited our table with the coupon prize if 10% and asked if we accepted it. Was there a different answer if I said no? So after an overall very disappointing dining experience which included eating a salad that consisted of plain shredded iceberg lettuce with a few slivers of ice cold dried chicken crumbs and a hard boiled egg with a sprinkle of blue cheese crumbles I told mom 'we are never coming back here' and for the first time in our lives, she was in total agreement with me.