Drybar - Fort Lauderdale — Local services in Fort Lauderdale

It’s a shame I can’t leave zero stars.

Booked updo. Arrived on time. Eventually greeted by DIEGO, dismissive of any questions I had (this was my first time visiting dry-bar). Spent 1.5 hours in a chair only to be told, by a very apologetic stylist, she’s “not very good” at updos. She and I both requested assistance, DIEGO was rude and seemed to be bothered that we were disturbing whatever it was his attention was directed at. He said he would see what he could do, then pretended to look on the computer and turn back to me and say there was nothing he could do. (I say pretend because I was seated behind him and saw he moved his fingers over the keyboard without actually pressing any keys).

I had to run to another appointment, DIEGO told me he would call me to let me know if he could get someone to assist, he was aware that I had to be at my event by 4:30. Not only did he not get in touch with me (shocker, right?) when I called (45 minutes after leaving salon) he pretended to not remember our prior conversation. Once he recovered from his temporary and selective amnesia, he told me he could “try” and squeeze me in at 4:45 but it wasn’t a guarantee. He was being purposely obtuse and passive aggressive. For context this phone call was at 2:30.

A phone call was requested by a manager. I was assured that I would get a call back the next day. After a week I was still waiting for that call. When I called in the first time, there was no manager available, I asked for a call back that once again never came. Fast-forward two weeks and still hadn’t heard from the manager, this time, however when I called, I was able to speak to one. I relayed my experience and concerns with her, she was nice enough even though I felt she was trying to make excuses, rather than just listen and ensure this doesn’t happen again. As an afterthought I was offered a free blowout if I stop by on a day in which she was working.

I understand people have bad days and mistakes happen. The stylist was honest and apologetic and did her best to try and get the situation resolved. As someone who has worked in customer service, I understand the customer isn’t always right however, I always make it a point to listen to the customers concerns. In this case there was no right or wrong. It was a mistake, mistakes happen, how you handle the aftermath is really what matters. The way that DIEGO handled, or rather dismissed, this situation is the reason for...

My first stressful blow out. Lol. It seems silly to me that I'm even writing this, but I do feel it might be helpful to others. This is something that I do to treat myself. The stylist do a good job and have actually been very nice. It was the girl at the front that stressed me out. I really do think she was well intended in her own way , but she needs some training on how to interact with customers. She was combative and argumentative. I actually felt like I had done something wrong. I just had an old account in my maiden name and old email. I have used different emails. Nothing scandalous. Meanwhile, I have an active membership in my new married name and email. I have never experienced a problem until today. My appointment was not in the system and I was fine with them booking me the next available appointment. It just got weird from that point on. Just not a good vibe there. It feels more like I'm at a Supercuts versus somewhere that I go to get pampered. They need to send a secret shopper to see what I'm talking about. I'm a good customer and I always tip. Yet, I left today feeling embarrassed and icky. I'm canceling my Barfly account even though I still have a blowout left. If having an old profile is such an issue I will go somewhere else. It should be simple because all you is use the account that is in my current name. If your system is confusing... just smile and figure it out without making me feel like I am a blow...

I have to say my final stylist was absolutely lovely and I left the salon feeling that my hair looked amazing. However, the rest of the experience particularly with management, was absolutely terrible. The first girl I interacted with at the front desk- who I believe was a manager/educator was rude, defensive and very combative when I explained how I felt uncomfortable and dissatisfied with the first stylist I was given because she wasn’t familiar with my hair type. I understand that happens but I had to ask to be seen by a different stylist who had more experience. Her response to that comment was that she was doing 5 other things and couldn’t pay attention to what was going on with me. She clearly was getting angrier with me (me, the customer, mind you) as I asked for a discount to be applied for the inconvenience and (the fact that I left the salon after 2 hours because I had to be re-washed before the second stylist saved me and I had to be at a wedding right after) she replied with “we don’t do that.” And said she would get another manager to “deal with me.” the second manager wasn’t much better in terms of customer service and attitude but he did apply the discount for the situation at the end. Again, the stylists here all seem very polite and nice, but both of those managers should not be handling customer concerns because their demeanor is completely off-putting and I did leave the salon upset about my...