Best Buy — Local services in Fort Lauderdale

Came in to trade in a controller, use a store credit, and make a purchase. When I originally walked into the store a helpful employee noticed I was carrying a product already pointed me in the direction of customer service. I said thank you but I'm going to make a purchase first which they very quickly help me find. While I originally head towards customer service I notice there's no one at the stand. I'm told to go to the register and they can help me out. I go to the regular checkout and clarify I'm going to use trade in one product, use my credit, and purchase a game. The employee says no problem and scans my best buy rewards credit and rings up the game and tells me I have to go to customer service to trade in the controller after I've made my purchase and used my reward credit. This doesn't make any sense but I follow along with their instructions assuming I'll get cash. I go to customer service and after all this they give me a gift card. Why on earth would I spend cash on a product and then want to leave with a gift card? The customer service employee then tells me the original cashier could've traded in my product for me so I wouldn't have to get in line twice. That doesn't make any sense. So I go to customer service to return the game I purchased so I can apply the gift card to the game and buy it again. The entire reason I went to the store in the first place. After this affair I'm told I won't get back my rewards credit back for a few days so I can't even use that for it. While the customer service associate is ringing up my return he's taking a personal phone call and not even listening to me. If he was paying attention in the first place instead of being on the phone this probably could've been resolved in two steps instead of taking as long as it did. After this entire 45 minute affair I end up leaving the store without the game I went in to purchase, no rewards credit, and a gift card for the controller I traded in. An entire waste of time. On my way out I ask to speak to the manager to understand why this system is such a mess. The same associate at customer service comes in claiming to be the manager. Either the employee was lying about being management since he's wearing no name tag and taking personal phone calls and doesn't understand his own system. Or the management is completely inept. The whole situation was an entire waste of my time. And after all this I still have to go back to the store and use the gift card for my controller since I'm...

The staff in store has always been helpful and professional but I'm writing this scathing review to do with the Best Buy credit card I received here. DO NOT GET IT. I have never carried a balance on my card and to this day it has none. I disabled auto pay due to no longer using the card and then received a call from an agent in their call center which is assuredly located overseas in regards to a late payment for the annual fee I forgot about. I tried to pay the fee but the agent said they could not take payment via credit card and it had to be debit. The issue was I ordered a replacement card in the mail and told the agent that I was unable to give my new debit card until it came in. The agent told me to call back when I could and they could take the payment. 2 days later I received an email that my late charge was reported to the credit union and my credit limit had been SLASHED by 4x the original amount. After paying this annual late fee and explaining the situation to the second ESL agent when my new debit card came in, I was apologized too and assured it was a misunderstanding. The agent stated they would report to the union and request an appeal to have it removed from my credit and that if I waited 30 days I could request a credit increase and would get it back. Here we are almost 3 months later, I requested a credit increase and was immediately denied due to "Late payments on the account". I called and spoke to a supervisor who yet again was obviously ESL and explained how I was lied too for the second time. The manager ignored my request to pull the previous calls and said she doesn't know what I was told by the previous agents but they don't send appeals to the credit bureau and my limit was not guaranteed to increase as previously told. When I asked if it seemed excessive to slash my limit by 4x the amount for a late annual fee that I tried to pay over the phone and immediacy paid when I received my replacement debit she dodged the question. I used this card in the past to make a pricey purchases at best buy that were swiftly paid off but will never use it again and will be moving my electronic business to amazon from now on. I don't appreciate being lied to...

I am usually all for local business, is good for the community. But…My Cell Phone died and I needed a new one, so I looked around a bit to see what’s out there for me. I found an unlocked A15 5G, online $200.- looked it up on BestBuy…also $200.- So I took a Uber to the nearest BestBuy about 4:00 in the afternoon, nice and quiet except 2 customers in the electronic department. So I go in line waiting to speak with the sales person, for about 15 – 20 minutes, until he ask me what I am looking for. I told him what I need and he continuous to cash out the last customer, while I am still in line (never said a word to him at all). While the customer gets the balance on his CC the guy turns to me and got really upset. I was so stunned I didn’t even know what to say. He continued telling me I am stressing him out and I need to go to another register, he will not help me…lol…yet all I did is answering his question, all that mayhem for 2 people (I want to see him working at an ALDI register). Nonetheless I needed a phone and didn’t want to start anything at the store (not that I even could…still to perplexed). When I told the guys at the other register about him…they just smiled and say yes we know… so I guess our friend has a few run-ins with his attitude already. Honestly I have never seen anything like that. Is there no training or even just an evaluation of and for employees especially where customers need assistance to get items from a locked cabinet. Mr. BestBuy, if you so afraid ppl steal from you and you have the need to lock stuff away…at least have enough skilled personal to unlock cabinets. Honestly in all my years I have never seen anything like that…it felt like one of these unreal TikTok videos you see on your phone . Sorry Mr. BestBuy there is a real reason why your stores are closing and you cannot control nor actually fix your issues and as for me, I still buy locally…just not from...