Chipotle Mexican Grill — Restaurant in Fort Lauderdale

I came to chipotle because I have had their kids menu option all the time due to my dietary restrictions (heart condition) the portions are perfect and I pay for what the portion is a smaller portion. I come to this chipotle and the server has a disgusting attitude. I asked her if she had the kids menu she grins and says no we don't have that menu here only chicken bowl. I said all chipotles have a kids menu. She said we don't have a kids menu. Again, the only option we have is the chicken bowl. I had taken my medicine so my stomach is extremely upset so I needed to eat something so I told her to serve small portion like the kids menu in the bowl. I was then charged for the chicken bowl which is $11.98 vs $7.49. I then researched and that location has the kids menu option meaning she lied to me. I know it but I was too in pain to tell her something upfront. Adults buying the kids menu is not to be cheap we have conditions that only allow us to eat a portion of the food while still enjoying the taste of a meal. I am beyond upset and feel cheated and disrespected as she had a smile while she was telling me lies. I will not be coming to this location ever again. It's the principle. Her co workers were also around her and starring at me and her going back and fourth none of them corrected her and told her hey that's wrong. There is no policy preventing an adult from purchasing a kids menu in chipotle but I was denied in a disgusting way. Even if there was a policy she could've also told me or suggested hey you're already paying for the bigger meal take it and divide it into 3 portions. Nothing which is how I knew she had ill intentions. I work for customer service 17 years and counting and will never lie to a client to make a sale. I really think integrity is not something this location represent from what I'm also reading in the reviews. A change of staff would be the smartest thing before a lawsuit is filed. If the staff is reading this: take care of your customers they are the reason you have a job.if you do not want to work there then quit and let someone who really wants to work and treat their customers with integrity and respect take over. This is...

Gave two stars because I've been here and get it delivered before and it's been fine but my just recent experience today was horrible. Waited at the front of the line for a few minutes because they were out of white rice. That's fine, no big deal. Then they started doing orders again because the white rice was done and had to stop and fill six online orders before they got to store customers. Ok I get it but now the time is adding up. Then my friend and I place our orders but the person at the second station is totally gone so we are standing there for at least 5 minutes more before she even comes back and starts filling the online orders. What were the other workers doing? Not much except for the person at the first station who was doing everything. Eventually this person at the second station gets through all the orders but is clearly new and really struggling with the portion sizes, making a huge mess and poorly wrapping burritos. I am at this point not excited for my food seeing how messy the prep is gonna be. We get to the checkout after probably twenty minutes of being there and being first in line. My friend tried to pay with a gift card but there was some issue with the machine where it took the money off her card but it didn't show as paid on the register. Someone who we assume is the manager came out (kind of hard to believe there was a manager on duty at this time when the line was running so poorly) and disinterestedly confirmed that the card didn't go through. My friend asked if there was anything they could do - no, the card didn't go through. My friend asked if there was a phone number she could call. The response seemed very defensive even though the question was not aggressive. The manager person didn't even give the phone number just said we would have to call chipotle customer service but the gift card didn't go through. (Yeah we get it but we would like to get the money back). We got a little annoyed at this point and just paid and left. But honestly it shouldn't take this long and be this hard to...

I pick up my general manager’s lunch order from Chipotle Monday through Friday, depending on where I am. Unfortunately, this particular location consistently delivers the worst customer service I've encountered. Every time I walk in, not a single employee acknowledges me, and forget about anyone smiling. The staff actively avoid making eye contact, so they don’t have to interact with customers. The online orders are kept behind the counter, so I never know if they’re ready, and no one bothers to communicate. Today, I walked in and saw another gentleman standing there, so I asked if they had acknowledged him yet. Out of nowhere, an employee snaps, "You don’t have to act like that," with an angry expression. She then reluctantly asks the man for his name, hands him his order, and walks off as if I’m invisible. When I finally asked if my order was ready, she scowled and told me there was no order. I called my boss, who confirmed he had placed it 15 minutes earlier. When I confronted the employee again, another woman with an equally angry face told me the order wasn’t ready yet. Frustrated, I told my boss we couldn't keep coming here because of how I'm treated every visit. From the back, I heard the employee yell, "Don’t come back!" I left without the food my boss had already paid for, afraid of what they might do to his order after such rude behavior. This location needs serious customer service training, and I’ll be taking my business elsewhere.

Edit 10 months later

I have been back to the chipotle and I must say, it’s all new employees and they are very respectable and polite now. They know who I am when I walk in and give me the take out without evening saying my bosses name. Management must have changed and upgraded the...