Fleming’s Prime Steakhouse & Wine Bar — Restaurant in Fort Lauderdale

This was mine and my husband's first time. I brought him here for his birthday and the food was good but not great. We ordered from the tomahawk Tuesday menu. We had the house salad and Caesar salad. The tomahawk steak, Mac and cheese, and creamed corn (which was off the menu). And for dessert the cheese cake and creme brulee.

For starters the menu we ordered from didn't specify what the salad's contained. The steak was good but got cold fast, about a half of the way. The Mac and cheese was crispy on top but not cheesy enough, too dry. The creamed corn was not bad, it was tasty but not a WOW dish. And for dessert we had the cheese cake and creme brulee. The creme brulee was cold, not hot as it should be, not even warm or room temperature, it was cold.

When we first showed up we were greeted by someone who seemed to be the manager. He was polite and gave us a seat whenever we wanted. He wished my husband happy birthday and sprinkled birthday confetti on the table.

Once our server introduced herself (Kim), she was friendly. However, there were a few things throughout the evening that were off and the experience ended a bit distasteful.

I first asked if the Caesar salad was a regular Cesar salad, to which Kim said yes and failed to mention it comes with prosciutto (we don't eat pork products). Once it arrived she stated that it was on the menu and that's their standard Cesar salad. However, since it's our first time and the tomahawk menu didn't specify what was in the salads, it falls off on our server for not mentioning it when I asked about it. Kim tried to indirectly say I overlooked the detail in menu but then realized I was right because it wasn't specified in the tomahawk menu. Not a big deal, she corrected it.

My second question was whether the Fresno jelly that comes with the cream corn contained any gelatin. I was told by the manager and Kim that they didn't think so but they will confirm with the kitchen. They also stated that it would come in the side just in case. I never got that confirmation, they completely forgot.

We then asked Kim for a second order of bread, which she forgot to bring. When we reminded her she didn't apologize for forgetting, she just stated, "oh you want another one?." We didn't get the second bread until right around the apps showed up (mind you we were done with the bread and asked for seconds before the salads arrived).

Once the creamed corned arrived, there was no sign of the Fresno jelly, I had to remind them. What's with all the forgetfulness? It wasn't even busy.

About a half to a third of the way through finishing our food, Kim stops by and asked if we wanted to place our dessert order, to which we said "not yet" since we we still had A LOT of food to eat. Kim then states "by this time everybody just orders their desserts to go." Although it may not have had any I'll intent, we felt rushed and as if we were getting kicked out.

Once we ordered desserts (cheese cake and creme brulee), Kim brings a carrot cake and claimed the mistake was due to a shift change. Kim did attempt to make up for the mistake in dessert by giving us extra birthday champagne. However, we really weren't happy with theservice. She never took ownership of the mistakes and just blamed it on I'm having one of those days." This experience was subpar considering we spent over $200 on what's supposed to be high end food.

The food was not worth the price and the service much less.

On a last note, the day before I had recived an email confirming $10 off in my rewards wallet. Once Kim looked up my account I was told I had no rewards. That may not be the server's fault but it was upsetting since my email states it's a confirmation of $10 in my rewards wallet. Whether I could use the reward on this menu or not, my wallet was empty even though the emails starts it's not The company needs to fix...

As fine dining aficionados and unapologetic foodies, we wanted something special to celebrate our ten year anniversary. Fleming's at Las Olas is new-ish and without a ton of reviews but we decided to take a stab at it.

We showed up for our dinner reservations on time and were greeted amicably by the hostess and taken to our table. Here's where things get interesting: A solid 15 minute wait at the table and no one showed up to wait on us (probably a slight disconnect between the hostess and waitstaff - it was a busy night in general with a very large party upstairs) and hey, hiccups do happen even to the best of us.

Either way we were just relaxing and having a good time talking to each other and taking in the beautiful establishment.

Enter Freddy: The masterful manager approached us and I told him with no heat that we were waiting on someone to help us for a while. Apparently I had uttered some sort of a magic password to the ultimate experience in customer service and culinary pleasure. Freddy leapt into action and deftly took over the situation. He immediately bought over couple of drinks on the house and some champagne (for the occasion). Not just that, while he went to do so, he reappeared not just with the drinks but TWO members from his fantastic waitstaff to wait on us!

Alvaro and Ronnie were both absolutely terrific. Both professional and super courteous, Alvaro served up a small tray of various salts and high end butters to use with the various items we would order (how cool is that?) and Ronnie expertly gauged the timing of all the dishes we ordered and bought them out with precision as we finished each course from start to finish all the while being extremely pleasant to be served by.

In the middle of the meal when Ronnie sensed that there was a moment to spare he bought an instant camera to the table and offered to take a picture and print it for us. That was a seriously fantastic touch. We now have something to remember Fleming's extremely fondly by and revisit at every opportunity.

That apart, the waiters and waitresses in the passing who were assigned other sections wished us the best and it elevated the whole atmosphere. Talk about elevated teamwork.

I'm not going to ramble about the food - the food is absolutely top notch. Steaks seasoned and cooked to perfection (as a steak person it feels this was broiled at high temp), seabass (who'd think a steakhouse would cook a seabass better than a high end seafood restaurant?), appetizers, dessert were easily 10/10.

We were not going to pass up on the Japanese A5 Wagyu - one of the most delectable cuts of meat to walk (when it was alive) the earth. While we were thoroughly enjoying this beautiful cut, Freddy who was checking in on us regularly to make really personable conversation that we enjoyed (a master at work) bought out a glass of fantastic red wine to help complement the A5.

Wrap all of the above in a nice little bow and offer us a beautiful box of truffled chocolates as an anniversary gift - I mean, this gentleman does walk a fine line between perfection and overkill delivering what turned out to be our best dining experience anywhere, by a very long shot. Thank you guys for making our anniversary...

Extremely Disappointed : A Manager Who Should Not Represent This Brand

My family and I visited Fleming’s on Las Blvd last night to celebrate a birthday. While a few staff members were friendly, the overall experience was incredibly disappointing—and deeply upsetting.

The biggest issue was with the manager, Max, who was not only rude and dismissive but also blatantly dishonest. We asked if we could use an empty table next to us to better accommodate our party. He told us the table was reserved. We stayed until closing and saw for ourselves that the table was never used. We even captured photos and video of it sitting empty the entire night.

What’s worse is that Max went around the restaurant checking on every other table—except ours. Not once did he approach us or acknowledge our presence beyond that one interaction. His attitude felt cold and discriminatory from the moment we arrived, and it was noticed not just by us but by others at the table.

To make matters worse, the service was disorganized. Our appetizers and salads arrived after the entrées, and we received the bread with the main course, not before. The flow of the meal was completely off, and it felt like our table simply wasn’t a priority.

When we first asked about the table, even the waitress said it wouldn’t be a problem but Max quickly shut it down and became snappy at the hostess stand. His behavior made us feel incredibly unwelcome. As a business owner myself, I can confidently say he lacks the professionalism, empathy, and honesty required to be in a leadership role. If he were representing my business, I would be extremely disappointed.

This review isn’t written out of anger, but out of a need for accountability. Max’s actions last night showed no leadership qualities, and more importantly, made a family celebrating a special occasion feel excluded and unwelcomed possibly due to the color of our skin.

A simple, honest "I'm sorry, that table can't be used" would’ve been acceptable. But to lie and then ignore us the rest of the night was not only unprofessional—it was unacceptable. I hope this feedback is taken seriously, because no one should be made to feel the way we...