Aura Thai Restaurant — Restaurant in Fort Lee

I went here to dine in. I will start by saying the obvious if you’ve ever been inside: it’s not a place to dine in. There were 3 tables and the restaurant was freezing with the air blowing directly on the customers. We almost ate somewhere else because this restaurant had lower reviews than others in the area. But sure enough, we were in the mood for Thai, and the prices were not a ripoff like some of the other restaurants near it.

After we changed our table to get away from the air vent, my family was treated to one of the best Thai food experiences we’ve ever had. Sincerely, the food was so remarkable that I really felt they were undercharging. The portions were outstanding as well. We had fried chicken wontons, som tum papaya salad (a long time family favorite), chicken fried rice, beef pad see ew, and chicken and shrimp dumplings. I’ve spent a lifetime of eating pad see ew at different places. And never have I eaten better than at this place. And it was a generous portion and $13. Amazing. The quality of the meat was lean and well seasoned. The som tum was no less impressive. I’ve never had better, though I’ve had equal and this portion was bigger. One order of som tum is enough to feed 2 or 3 as a pre-meal appetizer. The Chicken fried rice was very good, though light on the chicken as to be expected. The wontons and dumplings left us impressed.

If I was reviewing this place as a dining establishment I wouldn’t recommend it because on the whole that’s not what it is. It’s a take out and delivery place. But if you want some of the best Thai food this side of the Atlantic I would say, disregard whatever negative review I saw before walking in and give it a shot. I will be back. Unfortunately, I don’t live in the area so it will remain a dine-in...

I ordered from Aura Thai numerous times despite their terrible service, but today was the last straw, and I will never ever order from them ever again. They messed up my order at least 3 times in the past (i.e. Ordered Tom Yum Noodle Soup but got the appetizer Tom Yum Soup, and when I called to resolve the issue, the "manager" said accusingly, "Are you sure you didn't order the soup by mistake?" And this happened again even though the second time I made sure to say "Noodles" twice and reconfirmed at the end again, but still got the wrong thing. The manager was nasty to me again and made no accomodations!)

Today I ordered flat noodles, and they called me 10mins later to say they didn't have enough flat noodles so they were going to mix in some Pad Thai thin noodles. (What???) I called back to ask them to just change to Pad Thai then, but the same "manager" said the chef had already finished cooking. I asked for a discount then because I really didn't want a mix of fat and thin noodles as that sounded horrible, she just said "No, it's the same price." During the conversation, she even said to me in a frustrated voice, "Oh my god." I was dumbfounded and ended up cancelling the whole order.

I can honestly say Aura Thai has been the worst service I've ever experienced for food delivery in my life.

Their "manager" sounds like an unprofessional young girl who really doesn't know what proper service is. So...

I don't know if they were under new ownership but this has to be the one of the worst food I've had. Went there with the kids and friends kids and we were all so hungry. I've been here before but not this bad before. The food took at least 30 minutes for the first appetizer to come and the rest came one by one when everyone was half way done with their food I asked how long and no answer until I asked again seemed like there was not enough people in the back. The appetizer we ordered the sampler and all were frozen foods not fresh, the dumplings were supposed to be fried but seemed like it was baked because the pitied was half burnt over cooked and the inside was not cooked the dough was still good and so we showed the lady who was taking the order and she said she will get us a new one but the 2nd and 3rd time was the same still good and inside and over cooked outside. The rest of the appetizer just did not taste right. The green curry was lacking flavor too watery tasting, the beef noodle soup had too much cinnamon and bean sprouts and not enough noodles and very little of the meat that was there was chewy over cooked, the pad thai had funny smell from not cooked egg and my Tom Yum soup well let's just say was not good at all. Needless to say we will not be returning anytime soon unless owner or new cooks change. Went home hungry all of us...