Starbucks — Restaurant in Fort Mill

Let me be fair and right out of the box admit that I am biased, and have never been "a fan" of Starbucks.

Now you be fair and listen to the legitimacy of my issue...

I came to this Starbucks hoping to check my email, catch up on a little business, a little facebook -- the standard. I purchased a coffee because I don't believe in using the services of a business I don't patronize... And when I sat down to connect to the wifi, I was startled to discover there wasn't any. There was a 58% strength connection to "attwifi," which I imagined couldn't possibly be the name of the multi-national megalith of a corporation Starbucks' wifi... But it was the strongest internet. Or so I thought. It was so weak that I couldn't even navigate to google.

I went to the front desk to inquire about this, and they assured me that "attwifi" was in fact their wifi, and that it "never works," that "it's terrible internet," and a variety of other statements about how terrible it is. This is ATT&T infrastructure in Fort Mill, one of the most illustrious and wealthy locations in all of South Carolina and the internet is this bad?

News flash: No one really likes the flavor of Starbucks coffee all that much. Your branding, image, and culture are what people adore. They love being able to sit down with friends and family and enjoy community with one another, have meetings, use their PCs, etc. But I noticed that there was no real culture here, and the internet didn't work at all. They would not reset the router or do any form of diagnostic work on the connection. I was forced to use the internet of a neighboring service, whose 28% strength connection was superior.

I will never visit this Starbucks again because its employees are totally uninterested in the maintenance of basic services, and, by extension,...

Very disappointed with my drink quality ordered a Caramel ribbon crunch and there were no sugar crystals on top this no crunch with my Caramel ribbon and ordered two food items received my croissant but after 5 min of waiting for my sandwich my drinks were melting a lil bit and the barista that was making g the dri KS asked me what was I waiting for to make sure that I wasn't waiting for her to make my drink told her I was waiting for my sandwich and she let me know they would be right on it the ladies that I suppose were supposed to be on it were talking and therefore not making any moves so the barista making my drinks told them that I was still waiting for my sandwich and they proceeded to move to the cooler and then told me that the sandwich I originally ordered they no longer had and offered me another sandwich which I really did not want but I went for the latter which was cheaper than the one I originally asked for I was not even asked if I wanted a refund for the difference. So, thus when I went to drink my Frappuccino it was at first liquid-y from sitting and the more I drank it got to be real thick like it was blended with too much ice. So I kept trying to drink it halfway through I'm tasting crushed ice. They also did not give me a drink carrier or even ask if I wanted one. Luckily there was one nearby.. I love Starbucks don't get me wrong but the service I received today was highly...

Business basics, how important is the Customer Experience? This is one of the reasons I'm rarely a fan of big franchise joints like this. Sometimes, I make an exception. I do like the ability to order from their App and cruise thru the drive-thru and just say 'mobile order for Jon'.

Today when I cruised thru around 930a, I sensed something was up because the line was MUCH longer than usual. This is a very POPULAR location at Baxter Village.

The line was moving SO SLOW! I saw multiple people parking, going in picking up their order and then back in their vehicle and leaving and I'm STILL sitting in the same spot in the drive-thru line.

Then I saw THE SIGN. The handwritten one scribbled and taped to the order kiosk. Which read 'our speaker is broken'.

By the time you see the sign, there is NO WAY to get out of the line. You are STUCK!

I'm no food service professional but just ask yourself, would it not make more sense to have that sign posted BEFORE you enter the drive-thru line?

Where is the Customer Service? Where is the Management? Where is the Leadership? Where is the individual employee who steps up and says 'HEY, there might be a better way?

No, it won't happen because this is a franchise that is TOO BIG to fail.

I was in line for 30 minutes to pick up a coffee order I had already paid for so I had NO CHOICE but to endure this.

HEY, do you...