Popeyes Louisiana Kitchen — Restaurant in Fort Walton Beach

Arrived at 9:39 waited in line for over 20 min. When we got to the menu board at 10:02 they flipped off the menu lights and announced that they are now closed. When we questioned why they allowed us to sit in line for 20 minutes to refuse us service, the lady came over the speaker saying they did a parking lot check and we were not there. She insisted we were wrong and that they couldn't do anything about it because " They is here to close the register". We explained multiple times that we had been waiting and she acted as if it was a lie. Not only us, but we had 5 cars behind us who all arrived before 10 pm and they refused service to all of us. The only way they would have done a parking lot check is if it had been done far too early. This staff was ready to go home but took no consideration of the people who waited. They also shouted obscenities at us through the window as we pulled off, maybe because we had the decency to go car to car and let the other people still waiting in line know that they would all be refused service. The car behind us had also been there 20 min and they had small children. This place doesn't deserve the 1 star review. If you only have drive through service and you are open till 10 you must serve all those who arrive at the location before ten... Everything else closes while you sit in line waiting only to be turned away. No way would I allow these people who have no ethics to work...

I went to this location for lunch today. The sign said the lobby was open but the doors were locked.

I redeemed a coupon on my app because I was supposed to be able to order inside - time limit: 15 minutes. I ended up having to sit in drive-thru and the coupon expired when someone two cars ahead of me ordered (shocking).

When I got a chance to order, I asked if I could use the coupon that expired just minutes prior. They wouldn't honor it. When I said that I enabled it when I was going to order inside and it expired sitting in drive-thru, I was told, "That's not my problem." I explained I had just called and talked to someone because they are super confusing, sign says the lobby is open - it isn't and that they're understaffed -- but that's not MY problem. Screenshot for 10 minutes prior to me ordering? Not valid - because "They don't know." I asked to speak to a manager - who was dealing with drive-thru apparently.

I was trying to order for work, while in drive-thru, called and asked my boss to pull up his app, enable the coupon and give me the code. "I can't honor it if you don't have the phone with you." Then was told to either order or get out of her line.

I never go to Popeyes -- I've been TWICE within YEARS. I go for my work once in a blue moon. Both times were poor experiences; rude employees, long wait times, etc.

But hey... might not have been her problem before but maybe...

Just a heads up! Do not order your food through the app because they will not update it and let you know if it's ready or not. The app will just keep saying "soon." After an hour, I came to Popeyes to check and see if they even gotten my order. Turns out the food had been done for an hour and was just sitting in the window the whole time. As I'm looking through the food, obviously the biscuits are stale and hard and the chicken looked dried out. I requested for fresh food since it was due to their negligence that this happened and they told me no... this will be my last time coming here due to their poor customer service. If you made a mistake, please own up to it. I just wanted to get my money's worth, but I ended up wasting close to $30 on food that's old and disgusting... I understand. Mistakes happen but please accommodate your customers when you're in error. This shows lack of care for the customer and lack of integrity. Also, when I requested for fresh food. The woman went to ask a lady whom I assume was the manager and she came back and told me no. The manager could've at least came and addressed the situation and showed some type of respect or remorse about what happened but she just looked at me from the back. Very...