Panda Express — Restaurant in Fort Wayne

While the food is usually very good and plentiful, this Panda Express location is not great. I used to dine at this specific restaurant more frequently but it’s becoming less and less. It’s usually always a long wait and they somehow always manage to mess one thing up with your order.

I decided to write a review based on my experience tonight. I arrived right at 5:00 pm and was told it was going to be a 15-minute wait for the teriyaki chicken, which I was okay with; they were really busy and I wasn’t in that much of a hurry. They asked me to pull forward and I ended up waiting 25 minutes. There was no teriyaki sauce - thankfully, the worker was still by my window as there were 3 cars behind me waiting for their food also. I asked for the sauce - you know that look and sigh people give when you’re “inconveniencing them”, yeah I received that. She asked me to pull up and wait while she goes to get it. I say “No, I’m going to stay right here. I’ve already had to pull up and wait an extra 10 minutes from what I was told.” She replied, “Well, you ordered the teriyaki chicken and it takes a long time.” She, then, walked away and I wait a little over 5 minutes and she never comes back.

So, I back up back to the drive thru window and ask for my sauce with a different girl. I tell the worker that I need three because I’ve got three orders of teriyaki chicken - she walked away mid-sentence and returned with only one. I explain it to her again and she finally returns with all of my sauce. By the way, I saw the original girl who went back inside to get my teriyaki sauce helping another customer, so she obviously chose to disregard my rightful request.

The fact that I was basically “blamed” for ordering an item that takes a long time nor was even offered an apology for THEM forgetting to include the teriyaki sauce and acting as though it was a chore for them to get it is ridiculous. With the exception of the lady who initially took my order and my money at the window, they were all very rude. Word to the wise, a simple and sincere apology can go a long way and make all the difference sometimes.

This location, in terms of service, is severely lacking. At least their food is usually good - that’s why it received two...

Went thru drive-thru about 9:15 at night and was told they are out of certain foods. Asked what was available and I ordered 2 meals she said was available. She then yelled at me right after I ordered it, saying that meal wasn't available! (After she had JUST said it was!) I told her to "stop yelling at me" and that "she had JUST said it was available". (I never yelled back). She then corrected herself and said it was available. (Her name is "Jenny".)

I also asked to have our rice from both orders combined into one container together-- separate from our main choices. We planned on giving the rice to someone else. So we didn't want it in our food we would be eating from. She wouldn't do that. What if, the person taking it doesn't want our germs--- from eating out of the same container?

So management: TRAIN YOUR EMPLOYEES ON MANNERS. They need to NEVER yell at customers for THEIR own mistake. She was clearly mistaken and an apology should have been issued to me for yelling at me. I did not do anything that warrented being yelled at. Thus the low score on stars. Also, realize if a customer asks for the rice to be placed in a separate container from other dishes, there may be a...

Not the best experience I order honey sesame chicken with white rice and teriyaki chicken with white rice on both that is the way I said, I also order two egg rolls and a water, somebody else repeat my order but when I get to the window and pay this Mayte (lady ) charge for my order and give me only one box of food that is when I ask if this was two different foods or just one but she say it's 2 and I say how come it's 2 if it there's only one box in here she keeps saying yeah there is two kinds of food that's when I asked if it is for two person or just one, she was like it is for one person Then I say why is only one if I order 2 she was like no this is what you ordered, I said no I order honey sesame chicken and a teriyaki chicken white rice for both of them, she was like you should tell me when I repeat the order to you, I was like,really on my mind! I said okay can I have another one then! That's when she said you should go around again and order it on the drive-thru, I was trying to be so patient but instead of going around and wait in line again I just left the place and go straight to the Burger King next door I really love Panda Express food but this time was my worst...