Braum's Ice Cream & Dairy Store — Restaurant in Fort Worth

I just want to preface and say I do the absolute most to make sure I’m not an issue for food-service employees because I understand it’s a difficult profession. I’ve worked it for years, I totally get how nasty customers can be sometimes so I ALWAYS make sure to not be “one of those” customers. I don’t give attitude, I always say please and thank you, I’m pleasant to those making the food I’m ordering because I understand. Tonight (03/05/25) was no different, we pulled into the drive-thru to order like normal and it took us a few minutes to decide what we wanted but it wasn’t busy at all! I didn’t think too much of it. I don’t know if this is what rubbed her the wrong way, truly I have no clue what her problem was. The first two employees we spoke with (to ask for time) were completely respectful and understanding. But when it came time to order, we spoke with a third separate employee and to say she had an attitude would be putting it lightly. On the ordering side of the drive thru menu, you choose the “number” meal you want. Next to the number of the item you want, it states “combo or sandwich” or however it’s put. So I order the number and say “just the sandwich, please.” She was immediately passive aggressive, pretty snarky, and she says “So you don’t want the number 6. Anything else?” And I paused, a little taken off guard, but I don’t harp on it. So I order my second number, as the menu directs me to, and say just the sandwich. And she goes “You have to tell me the name of the sandwich because the sandwich and the combo aren’t the same thing.” Or something along those lines. Again, tone of voice was snarky and rude. So I just said never mind and went on my way. Truly I didn’t even mind being corrected, sometimes the menu and the computer system doesn’t match so I get it. I just feel she gave unnecessary attitude, and was unnecessarily rude, when she could have told me I have to order a certain way the first time and I could’ve made it easier on them from that point. I know I’ve never gone out of my way to correct any of my customers passive-aggressively because they didn’t order in the way I like, but maybe that’s just me. It was off the bat negative energy and I really don’t believe I did anything to deserve it or bring it on. I hope that is corrected...

I LOVE Braum’s, so much that I come to this location pretty frequently, but the last two or three times I’ve been, it’s been chaotic, unorganized and just not up to par of what is expected for a braums. To start off: I arrived in the late afternoon and the line was already long, and braums is pretty fast so I get in line and order my food. They then tell me they aren’t allowed to give out braums sauce anymore and you have to buy a $7.99 cup of sauce. I’ll say the cup is big but you can’t sell the small sauce cups for $0.75 or something? That’s never been the case. I waited in line for 20 minutes because cars aren’t moving. I get to the window and buy hands me my drink, wrong drink I tell him. He says okay, whatever goes back and gets the right one. He asked my order, I tell him. Another guy comes back and tries to hand me the drink again and I said he already gave me one. He shrugs says okay, starts to walk off and says I have no idea what’s going on, and walks off. I sit there for another 5 minutes without anyone coming back to the window and the other guy comes back to the window. He says I’m confused what did you order? He bags asked this TWICE already. So I tell him again. Then he says okay pull up and we will out in a minute. I do, another 7 minutes passes. He finally brings it out and goes. They are taking way too long to get food out, obviously have a new hire on the window during peak rush hours and have zero accountability for their customers. At least have the decency to say sorry for the wait or something. I expected so much more out of...

Ordered as I always do for my son. I was told they were out of large french fri containers so I'd have to order 2 medium & pay for the extra one. Not really fair considering it wasn't my fault they didn't have large fri containers but, my son is Autistic & loves the fries so theres NO NEGOTIATNG about it with him! If they didn't make this right somehow I, the customer would have to pay for someone else's poor planning once again (this seems to be a pattern as of late & I'm beyond tired of it)!! So thinking surely they'd have a better plan I ask to speak to the manager. She looked to be about 10 but I was confident they wouldn't place someone in that position without the authority or good sense to make the hard decisions so I continued. I WAS SO WRONG!! My 1st impression was 100% correct! She flat out refused to do anything to assist me stating that they (Braums) have to pay for each container so I'd have to order 2 med & pay for them both to get a large. I was and still am furious! I'd love to hear from someone in corporate! Of course, once again big business Braums comes out on top & mother of a disabled, Autistic son on a limited budget comes out getting screwed!!!This is just unacceptable!! UNACCEPTABLE!!! I'm done doing...