Buffalo Wild Wings — Restaurant in Fort Worth

This company is despicable, disrespectful, unsanitary and every manager under the leadership of Homer Vasquez is a complete disaster including Homer Vazquez himself, who is an absolute despicable, pathetic person and a joke of leadership for this company and management team and all around just an embarrassment.

This company has stolen from me, insulted me and more importantly has done the same to the people around me.

I spoke to Homer Vasquez at length, giving him details about the incident/ management (timeframes, presenting “dined in” receipts) on duty about my experience and not only how they treated me but others around like garbage, trash, that you would throw away in a dumpster and the food that was served was a complete disaster and on top of the unsanitary conditions of the bar top, the tables in the dining room and most importantly the restrooms in the facility of Mansfield Texas and Fort Worth Texas were absolutely disgusting!

I took my top 12 performers in my company out to the location in Mansfield, Texas and the location in Fort Worth, Texas for cocktails and wings before a flight to New York to take them all to dinner at Peter Luger’s steakhouse and needless to say the experience that we were given, I don’t think actual words can describe how awful it was and how embarrassing for me to have chosen such a disaster of an establishment and the food in my CFO’s own words looked “sickly” again just comes down to leadership, that’s all and yes, it’s really that simple.

How dare you serve me food like that, not one request was fulfilled on ALL of those orders and how dare you allow me and the others in my group to sit down under those disgusting unsanitary conditions and be served that way in two different locations!

This company has had up-to-date in 2023, 928 emails or communications regarding the sanitary conditions of the restaurants/ Food quality/ Service just in the DFW area and the leadership that surrounds this entire area of DFW and yet nothing has changed. You still have the same leadership. You still have the same failing fiscal numbers each quarter and there after. Let’s not forget about the absolute horrible/ unjustifiable prices on your menu, and the fact that your restaurants are absolutely disgusting, and the quality of this company’s food has plummeted so badly that most of your food comes frozen in bags…

If you want this brand to continue, I suggest you change your leadership immediately if not, it is my professional and expert opinion, that this brand will die out and cease to exist in less than five fiscal years in the locations mentioned above and most likely most of the south region.

The leadership of this corporation can’t figure out why they keep closing locations across North America, it’s not rocket science! This particular company does not do a good job, the leadership does not care, and it shows in the quality of the food, the quality of the service, the quality of the atmosphere and most importantly THE LEADERSHIP and so on!

As of September of this year, I have acquired 1.7 million followers on my social media accounts.

I think it’s best if the truth comes out and I post, not only this email, but my entire experience from start to finish in both locations.

Maybe then you will reevaluate who you choose to lead these areas and the people who are the BACKBONE of this company and provides a paycheck to each and every one of you, including the...

I’m extremely unhappy with this locations service. This is the second time in a row that we’ve not received our order. The first time, we placed an order through Door Dash and two hours after our order was supposed to be delivered, our driver said they canceled the order. No explanation was given.

Yesterday, I placed an order through Door Dash for pick up at 6:15pm. I arrived at 6:10 and sat in a pick up room for 50 minutes before an employee came out of the kitchen and said their system was experiencing issues and some orders weren’t showing up. I asked if their system was down yesterday and another employee came over and said, “What is your name?” I told him my name and he said, “We don’t have your order.” I asked again if the system was down yesterday because I placed the order on February 6th in order to try to beat the flurry of orders that would come in on the 7th, and I showed him my confirmation email that showed when the order was placed. His response was, “I don’t care when your order was placed. We don’t have it.”

There was no “I’m sorry” or “I apologize for the fact that you won’t be receiving your food tonight.” Just attitude and rudeness from him. The female employee I initially was talking to, was polite and asked for the last four digits of the card I used to pay so she could initiate a refund. However, I don’t know how they can initiate a refund for an order they claim isn’t in their system.

After these last two experiences, I don’t need to wait for a third strike. We will never eat or order food from Buffalo Wild Wings again and we’ll be letting family and friends know to avoid your restaurant as well.

UPDATE: I did go to your website and followed your steps to contact you so you could make things right. Your version of making things right was to blame Door Dash and a half hearted apology and “our hope that you will give us another opportunity to provide you with both fantastic service and great food in the future.”

That’s not going to happen. Trying to shift the blame for your restaurant’s issues and rudeness doesn’t make me want to give you another opportunity.

If I could take off that last star for that joke of a response, I would. Truly terrible customer...

This will be my last order at this location. I ordered online on the first day possible for a pickup order for super bowl Sunday for 50 wings. I was hosting a small super bowl party at my house, set the order for pickup at 4:30 pm. When I arrived at approximately 4:35-4:40 pm I paid for my order and was told to go wait in the room around the corner for my food. Once I get in this room there are roughly 20 other people waiting on their food, I quickly got the gist of what was going on, and asked about my order immediately. I was told they were swamped and it would be 15 minutes or so. I understood and waited for a bit, then at around 5 pm with the game starting soon, and my guests arriving at my home I knew I had to get back. I asked a manager when my order might be ready was told it would be just a few more minutes. Then after another 10 minutes of waiting, was called aside from the other guests waiting on their food also, and was told they weren't even sure when my order might be ready. So after $55 dollars spent, and a half hour of waiting I got nothing other than a refund. Had to make alternate plans for my guests at my home by this time. To make matters worse I called back to the restaurant around 6 pm, and asked to speak with the general manager. I was told she was busy, and I told the gentleman I was happy to wait. After another few minutes on hold he comes back to the phone to tell me that he will take a message, and he assured me I would receive a call that night. To my utter shock and surprise I never did receive that call. I called the corporate office to complain, and they simply say sorry for your trouble here are some points for your member account. Needless to say it will a very long time if ever before I return to a BWW at...