Marble Slab Creamery — Restaurant in Fort Worth

My boyfriend and I visited this location on July 30th at around 6:30pm. There was a young man and young woman working. There were a lot of people, so there was a wait, but my boyfriend and I didn't mind and it's not their fault there were a lot of people.

However, we are in the middle of a pandemic and there were well over 25 people in this tiny establishment. Why aren't there X's on the floor? I haven't gone to a single business that had so many people in such a small space. Why not have X's on the floor and then X's on the outside of the shop to make a line? People were basically a foot away from each other. Why not have a "take a number" system and just call people by their number? Or using the texting system where people can input their phone number and they'll get a text when they're next in line? What's the excuse?

Now, let's just hypothetically excuse the fact that the building is small, so since it's hard to stand six feet apart, they just don't enforce it at all. And they may not enforce it so that customers don't take out their inconvenience on the employees (which is terrible on the customers part). The one thing that can and is supposed to be enforced by law is the mandate to wear a mask when inside a business.

If the business can't help to not stand six feet apart, you should be enforcing your employees to be wearing their masks. The young man was wearing his mask pretty much on his chin. You could clearly see his mouth and his nose and upon further inspection, he was also wearing his mask inside out and upside down. I can understand that it can get hot under the mask and it can make it difficult for people to understand what you're saying under the mask, but there is absolutely no excuse to not be wearing a mask right now. There are people who work in extreme conditions and have underlying health conditions that are STILL wearing their masks appropriately. There is no excuse to not be wearing a mask, ESPECIALLY when you are working with people's FOOD.

The young woman was wearing her mask appropriately. However both of them were not wearing gloves either. I question if the people in this business have their Food Handling Licenses, because when handling food, you should always be wearing gloves.

We are in the middle of a pandemic and Texas is a hotspot for COVID-19, with numbers growing daily. In the nation there have been over 130,000 deaths. I would hope that the business and their employees would take this seriously.

I will no longer be going to this location and if you care about your loved ones during this pandemic, I highly suggest you don't come to this...

Aside from maybe 2 or 3 younger employees as of late, this place is truly epitomizing of today's horrendous low-end, careless and almost personally offensive/rude service. I'm truly not one to complain at all, but I come here unfortunately often given locality, partner preference and the half price books next door and I just wanted to give a few examples of my day-ruining and highly questionable experiences here. An older nasal sounding lady served me a few times and at least twice she has coughed all over her hands, the utensils and general apparatus of the store, and most recently... all over my actual ice cream without any conscious worry or connection to the absolute disgusting thing she has just done and proceeding to hand it to me and ask for the money haha incredible really... just looked at her in amazement kinda waiting for her to tell me it was just a joke only to be disappointed once again. Lastly there are a couple youngish guys there who are miserable to the extent you have to wonder upon being served... "Did I come here and pay for their attitude/personal problems or tell them that I wanted it with service/ice cream?" Kinda weird, to be frank, why a place like this (along with increasing amounts of other cheapish service businesses these days) would hire people so self-obsessed and seemingly selfish given its usually serving family style orders. Oh well. The ice cream is usually tasty and enjoyable if you don't mind the service. Enjoy folks, but don't bother going out...

I ordered a Cookie Jar Chaos cake for Father's Day. Before I left the store after placing my order, I overheard one of the workers getting upset that she would need to make more chocolate cake because of my order. She stated that she "just made some" and didn't want to make more.

Well by the look of my cake, she DIDN'T make more & they just sliced what they had, paper thin! I wanted the cake in the picture & that's NOT what I received!!! I paid $36 for that cake & I'm not happy that they decided to cheat me, instead of doing the right thing.

I wouldn't trust them with your cake order & I'll never order from this location again! I have ordered cakes from Marble Slab for 5 years straight & this is the first time that it wasn't made right. This location is a poor example of what the...