Charleys Cheesesteaks and Wings — Restaurant in Fort Worth

We have been coming to this location at least once a week for months now. The food is hit or miss depending on who is cooking. Until today there was nothing major to be upset about. This evening I watched a lot of struggle to keep up with not even a rush of customers. The one man cooking was having to do his job and help the others as well. My complaint is about the youngman cooking the fries and putting orders in bags. I watched this young man with gloved hands pull his pants up numerous times and scratching his butt then proceed to complete orders without changing gloves. First issue is he needs to pull his pants up and wear a belt, the constant pulling up his pants because he wears them halfway down his butt should be against company dress code period. The fact that he doesn't change gloves after scratching his butt is a health code violation at the very least. This very same employee was handing out orders that were placed after my order while my order is just sitting there getting cold while he continues to walk past it. When I said something about my food getting cold he wanted to argue until I said my order was 91 you just handed out 94 while my food has been sitting there!! I don't know names because no one wears name tags!! Completely...

I would give it a zero if I could. I was here around 5 p.m. The cashier are too busy to care about customer service because they are trying to flirt with every young female that comes in. I placed my order there was Noone in there. I waited 33 minutes for meal. They were busy joking around it was four guys working in there. Then when I asked them if my order was right the guy said "yea!" With a shocked look. I looked at my order it was wrong. I waited another 6 minutes to be acknowledged. Finally a different guy came up and asked me what's up. The same light skinned guy gave me the corrected order with no apology. The people you have running this Facility do not not care about customer service or professionalism. If your young cute they will try to mack. You will continue getting compliant. Oh and the quality of food was horrible. And the place is filthy. Corporate please feel free to...

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I had such a great experience at this Philly steak restaurant! The food was absolutely delicious—fresh, flavorful, and made just right. Every bite of my cheesesteak was packed with flavor, and you could tell real care went into preparing it.

What really made my visit stand out, though, was the amazing service. Erick went above and beyond to make sure everything was perfect. He was friendly, attentive, and made me feel truly welcome. It’s rare to come across someone who takes so much pride in their work, and Erick is definitely one of those employees.

I’ll definitely be coming back—not just for the great food, but also because of the excellent service Erick provided....