Jimmy John's — Restaurant in Fort Worth

I ALWAYS check the box to have my sub cut in half. To this day, 5 years of ordering from Jimmy Johns from multiple locations they have NEVER cut it in half. No big deal, I chuckle and smile every-time! Its the one consistency I can rely on. It’s simple really. Do NOT offer services your not willing to provide! Spicy Italian comes with red peppers... absolutely IN LOVE with this sandwich!!!! However this last order only had two tiny peppers at the end of the bread. When I informed management she states they are to only put them on ‘easy’. (that’s a bs excuse, and you know it JJ) It’s not ’easy’ if you can’t taste it throughout the whole sandwich!! It’s a rip off. You should consider dicing the peppers so they can be throughout the sandwich if your seriously going to put 2 one-inch pepper slices on an 8 in sub. Im very weary of ever paying extra for adding avocado to any sandwich. Despite the 400% mark up for the amount received versus actual cost It’ll still be spooned onto one section and left there —reminds me of my 5 year old learning to make a sandwich. Ah, memories! Yet, I still wonder why Not spread out to taste throughout the sandwich like professional sandwich makers??Obviously, after continuing to order from JJ for years I’ve had good experiences which are what bring me back every-time! I LOVE the Kicken Ranch. Order it with everything!! Imagine having limited lunch breaks, planning a head, ordering JJ and the kicken ranch not arriving with the food. Ooh, the heart break! Frankly, I'm beginning to feel they’re over priced for the lack of consistency. Extremely hit or miss. Its always a gamble. I’m not sure if it’s the hired employees lack of common sense OR perhaps lack of training on the BASIC PRINCIPLES of making a sandwich. I don’t expect it to look picture perfect as the marketing photos but I do expect their promise of receiving a tasty sandwich. Obviously if you can’t spread out the correct ingredients across the entire sandwich - it will not be taste worthy!!!! I can’t express that enough. It’s a huge disappointment because y’all could be more than great if your employees took more pride in their work that would ultimately transition into the consistency needed to increase revenue. Typically on time-I’ll Definitely...

The worst Jimmy John’s in DFW. I work with an organization that often provides lunch for teachers. I do this on a weekly basis. And this location is just absolute garbage. It starts the minute they answer the phone. They are rude. I told them I was placing the order for the school and will bring my tax exempt form. Upon arrival I offered one of the workers the tax exempt form and they refused the form and informed me that the taxes have already been removed and there was no need for the form. I was in a rush so I paid and left. After inspecting the receipt the next day, I saw that taxes were charged. I contacted Jimmy John’s and the guy who answered the phone told me there was nothing that could be done because I didn’t call same day. A colleague of mine had a similar situation at another Jimmy John’s and they gave them a gift card to go towards another purchase. I thought how smart and customer friendly. And then lastly the teachers complained that there was no meat on most of the sandwiches. Really sucky franchise. I will go to the Jimmy John’s I’m Grapevine before doing any business with this location of...

I work 5 minutes from this location. I ordered a sandwich at 135 for my 130-230 lunch hours. I called and spoke with Lacy at 215 since I still didn’t have my food. I was on hold on the phone for a bit before she talked to me due to her being in the restroom. She called the delivery guy to see what was the status of my order. And he had just delivered it. At that point it was 220 and I tried to mention politely that it took so long. And she just said quickly in an annoyed tone “I don’t understand what you’re asking. He delivered the order right now. I don’t understand.” She offered a free meal afterwards next time I come in, but this experience really put a bad taste for this location. In the past, I have placed many delivery orders and it always takes at least 45 min to get them delivered - for a 5 minute drive. I do get notifications when the sandwich is out for delivery and it still is consistently 40 minutes. The delivery guy told my co-worker that there was traffic. Wow. Who knows that they do on their drive...