LongHorn Steakhouse — Restaurant in Fort Worth

UPDATE: The owner followed up and was very generous in compensation. I love how they handled the situation. I've been coming to Longhorn Steakhouse ever since I first tried it -- it's literally the only steakhouse I've been to ever since. That may start to change since I stopped by during the weekend. It just didn't feel or taste the same as it did before.

My goal, from the beginning, was to order and try all of the steaks there; however, that didn't work out. We originally ordered a Ribeye and a Fire Grilled T-Bone. What we received was a Ribeye and the Longhorn Porterhouse. That was definitely the case because the person who brought our food mentioned it was the Longhorn, but we didn't order that; we assumed he was mistaken because the Longhorn Porterhouse looks similar to the Fire Grilled T-Bone. Well, it was definitely the Longhorn Porterhouse; we've had the Longhorn Porterhouse several times to know its taste. We decided to just eat it since we've already cut into it.

The Ribeye was delicious in taste. Though I ordered a medium, it tasted like a rare-medium rare, something I couldn't dealt with so I swapped it with my significant other.

The Longhorn Porterhouse (supposedly Fire Grilled T-Bone) was mediocre. One, I don't remember it tasting the way it tasted -- it was under-seasoned. Two, my significant other ordered a medium rare, which isn't what I typically like BUT it was more cooked than the Ribeye.

Let's talk about the sides: We both ordered a side of Crispy Okra; I ordered Steakhouse Mac & Cheese, and he ordered Crispy Brussel Sprouts.

I don't typically order any healthy or semi-healthy side dishes, but Longhorn Steakhouse's Crispy Okra is usually heavenly delicious. Take note of the "usually." My significant other's Crispy Okra was delicious, a bit oily, but the color was bright and fresh. On the other hand, my Crispy Okra was good at first but became too much after eating a few pieces. The fried portion wasn't bright and fresh -- it was brown and extremely oily, both in looks and taste. My Crispy Okra seemed to either be over-fried or was fried in some bad oil, hence the color.

My Steakhouse Mac & Cheese didn't have any bacon in it, though it usually comes with it. It was probably a good thing because it was a bit too salty already.

The Crispy Brussel Sprouts tasted good, but it was drenched in oil. It wasn't even crispy!

Now, let's talk about the customer service. It wasn't great. Half of the time, we couldn't even find our server. We were without refills for quite some time, and when she came back around, we had to quickly ask her for refills and extra bread. It's also not good to have the feeling of being judged for getting extra bread, but that's exactly how we felt with her. Next up, my Steakhouse Mac & Cheese: it didn't come out on time. I had to ask our server if she knew where our Mac & Cheese was because it never came out. By then, I was already halfway through my steak.

What made this visit better was we received a free Texas Brisket Queso because there was an extra. I was thinking of ordering it, too; however, let's review that. The Texas Brisket Queso was delicious, and it's something that I would consider ordering the next time I visit Longhorn Steakhouse. My only complaints are the queso and brisket were a bit salty, and the chips were slightly soggy and oily.

This visit makes me rethink whether I would like to come here during the day on a Saturday. It wasn't crowded when we first came, but we were seated fairly close to other people. The people behind us were coughing, and the people to the side of us were having a birthday party. It made us slightly uncomfortable, but it was a fleeting feeling since the others stopped coughing.

Overall, I would like to come back during a weekday when it isn't too crowded. We'd be able to pick where we would like to sit, and the staff would be more attentive...

It’s been a while that I’ve experienced a Manager so quick to notice something that could have potentially ruined an evening out had she not stepped in to correct the course….

My grandmother and I were celebrating her 80th birthday by eating at a restaurant we had not been to. The host politely greeted us and we were sat at a table immediately. Prior to our being sat, some table changes had been made and the server was unaware the table we were taken to belonged to her. This led to us not being greeted by the server for several minutes, and the dreadful “are we ever going to get to order” conversation on the tips of our tongues. However, once the server realized, she greeted us, apologized (with actual sincerity), and immediately took our drink and food order. As she left, the manager, named Jaye (unsure if I’m spelling that correctly), came to our table and offered her apologies as she noticed what had happened. She spoke with us for several minutes about the menu items and offered to bring an appetizer for the inconvenience. She and the server checked in on us multiple times and continued to provide amazing and friendly service.

The food was also excellent. We had steak, ribeye, salad, sweet potato, loaded baked potato, and a stuffed mushroom appetizer and we have ZERO complaints about it. We loved the appetizer. So, if you like mushrooms, I would definitely recommend it. Only sad part is that we didn’t leave room for dessert!! **Disclaimer - I did ask for extra cheese on my salad, so most likely doesn’t normally come with as much as you see in the picture I included.

The first few minutes definitely felt like we were not going to enjoy our experience. But I must say that the correction of the honest mistake, and the sincerity and professionalism used in correcting it was outstanding. It’s a good reminder that we’re all human, and occasionally there are misunderstandings and mistakes to be made. But easy to fix if we are willing. Will definitely be...

FOODIE FAM, I Am So Happy to report that after over a year of waiting for this particular location to open up, that time is finally here . . . TODAY IN FACT! I NO longer have to drag my family over an hour away to Plano to experience my FAVORITE Steak House in TEXAS! There is only 1 other Steakhouse Better than LONGHORN STEAKHOUSE that is located back in my hometown at 178 Broadway, Brooklyn, NY 11211 . . . PETER LUGER STEAKHOUSE ! ! ! After having dined at LONGHORN STEAKHOUSE at least 20 times and NEVER having had a bad experience not one single Stinking time, it is my Testimony Under Oath that you will Never find a Better Perfectly Seasoned Steak anywhere else than Longhorn Steakhouse. Every Entree and Every Single Side You Order Comes Out Perfectly Seasoned because that's the LONGHORN way! PLEASE DO YOURSELF A FAVOR, DON'T EMBARASS YOURSELF AND ASK FOR SALT AND PEPPER . . . You Don't Need It EVER! It's also blasphemy asking for A1 Steak Sauce. A PERFECTLY COOKED PIECE OF STEAK DOESN'T NEED TO BE DROWNED WITH STEAK SAUCE E-V-E-R ! ! !

I'm going to start making it a point to give a shout out for Great Service so all my fellow Foodie Fam can ask for VICTOR!

SERVICE: 5 Out Of 5 Stars Thanks Victor For Outstanding Customer Service, It Was Great To Meet You And Glad Your Company Transferred You Here From Longview!

APPETIZER: 5 Out Of 5 Stars We ordered the Wild West Shrimp which was a Crispy Hand Breaded Shrimp with Spicy Cherry Peppers And Garlic Butter!

Entrees: 5 Out Of 5 Stars My wife ordered the 12 oz Ribeye (Medium) which is cut fresh from the Rib Loin!

I ordered the 16 oz. USDA Prime Delmonico (Medium Rare) which is the Best cut of Ribeye with Superior Marbling along with Steakhouse Mac & Cheese and Fresh Steamed Asparagus.

My son ordered the Chicken Tenders (like most 8 year old boys do!)

Dessert: 5 Out Of 5 Stars Chocolate Stampede (Six types of Chocolate served with Vanilla Bean Ice-Cream) and Strawberries &...