Foot Locker — Local services in Fort Worth

What an absolutely disappointing experience I just had here. I called to see if they had a specific shoe in my child’s size, employee checks and says yes we do. I said can you please hold it I am down the street and will be there in five minutes. She says yes it’ll be in the lockers at the front. Perfect because I had gone to snag a coffee and wasn’t really dressed up for the day. I thought great, just run in and pay and leave. I get there about 5 minutes later, go to the registers and say I’m here for the _ shoes I just called and the employee said they’d be waiting at a locker up front. After many puzzled looks someone goes to the back to see if they have them. Stood there waiting for quite some time to be told they do not. I was disappointed because I had just been told otherwise, but I said could you check the next size up please. I couldn’t get anyone to check that size it was a lot of back and forth between employees and no one really stepped up to check, so I said it’s alright I’ll go look myself. I walk to the back and mind you this place is confusing, there’s a massive basketball court, and I’d never been in here. I went to the wrong side and someone pointed me to the opposite side for kids shoes. I get over there, an employee asks if I need help, I said yes please I’m confused and need to see if you have these shoes in kids size. He points me to women’s, I get over there and say this is the wrong section. So he’s like “oh my bad” and another employee comes up I ask her to please see if they have this shoe in this size. She looks at me and says, “I don’t think we do.” And doesn’t even check! I was like well could you check and if not check a size up. She’s like I don’t think we have any in that shoe. I was like oh…. Ok. At this point I feel so frustrated and honestly I’ve never been treated so badly in any store I have ever been to in my life. I felt like I was annoying every person I interacted with. There was an ABUNDANCE of employees here. And not one knew a damn thing. Not one ever truly helped. Not one. What an...

This place is awful and disrespectful. They denied the fact they do payment plans after I showed them they do and charged me full price anyway after agreeing to help me at first (slimy as f). Then, the ‘store manager’ came up being mad rude with ZERO etiquette until I showed him how to speak to another man by keeping my tone down (as the customer mind you). He then allows his employees to yell at me with him as I tried to calmly explain my issue. He kept talking over me condescendingly saying, “I’ll hire you” bc I needed to use a payment plan to afford my purchase. I wish I knew their names but not ONE had a name tag on. Just ridiculous, unprofessional and appalling. They all need to be looked at man. They don’t know what they’re doing in there. And guess what, I tried calling the store one time just to let them know I filed a complaint and these lazy dudes don’t even have the phone on the line. Treat your customers like customers, ‘store managers’ should never allow this behavior. Lmaooooo and I kid you not, I showed them this google search proving them wrong and one of them said “how can you verify that?” …. ITS GOOGLE 😂 the same place where your company and store info and damn near ALL info is listed. Like who would take time out there day to lie about this on google? Dude just didn’t want to do his job. I guess he said that bc they don’t even know when they close based on the other reviews on here. Google says they close at 9 but the ‘great store manager’ says they close at 8 cause he feels like it. This place could be so great if they had a competent team. Not the sharpest tools in this shed I’m...

This was my first time at a footlocker and I have to say,the customer service from my helper was absolutely amazing. I went in looking for a very specific pair of basketball shoes for my grandson, and he not only knew exactly what I needed but also went above and beyond my grandson is a power forward and he gave excellent recommendations to me based on the play style. An Old timer like me didn’t really understand it but he made he sure to patiently explain it to me and make sure I got the right fit. Always said yes ma’am no ma’am to me, very respectful!!!(which is rare from kids nowadays)

His name was Nolyn he was a taller kid with glasses and short black hair. What really stood out was his professionalism and kindness—he made the whole shopping experience enjoyable, even though I usually feel a bit overwhelmed with anything trendy nowadays. Nolyn genuinely cares about the customers and their needs, and he left me feeling confident that I made the right purchase. And my grandson Isaiah ENJOYS THEM! Employees like him are rare, and I hope Footlocker recognizes how valuable he is. I’ll definitely be asking for him next...