Panera Bread — Restaurant in Fort Worth

I have used this Panera for months because I work nearby. It is cleaner than other locations that I have been to.

I use the app to place any orders, whether it’s for a bakery items or a full meal. No matter what, they mark your order as “ready to pick up” when it is not ready. At minimum, you’re waiting about 10-15 minutes AFTER their staff has marked it ready. Not only that, but the staff is rude and they ignore you when you’ve been waiting for so long. I only get an hour break for lunch and I have now wasted at least 15 minutes of it waiting for food that I ordered ahead of time.

I would also advise you to check your order before you leave. I noticed that an item that I ordered was not in my bag and I informed them that I paid for was missing. The employee’s response was “we are out of that”. I asked if I could replace it and she rudely told me to go wait in line to get it fixed.

Not only were they not going to inform me that they were out of an item that they ran out of (and were just going to let me walk out), but I had to wait an additional 10-15 minutes to replace my item in a line that I tried to avoid by ordering in the app.

I was not going to write a review, but the behavior of the staff member today was not acceptable, and neither is the staff saying that orders are ready when...

So I don't believe the food at Panera needs any help with describing it's high quality and how delicious it is.. it's such a refreshing break from every fast food.. but today I had a particularly wonderful experience.. So I came for the lunch rush hour, and ordered a few sandwich/soup combos and an entire cherry/ cheese pastry (when I say entire, I mean the size of an average pie plate) Anyhow the incident was an honest communication, I asked if item A was mine, she thought I was referring to item B, thus, telling me no and I was on my way.. once I was home, realized then subsequently called the store.. Sarah, my person who was our person that day at Panera and to be clear she was my registrar, assistant bagger/cook and the person answering the phone both times I called. She had actually been expecting my call, apologized IMMENSELY! (as much as I find all caps tacky I found it necessary in this scenario) then went above and beyond to make up for the trip back. She supplied my entire family with every type of fresh bagel they serve, along with each of their unique and delicious cream cheeses, not to mention a fresh pastry! I was incredibly pleased! Sarah provides the kind of customer service you look for in any top notch establishment,...

Typically I like their food, however my son and I stopped in just for drinks while we waited for an uber to come home. I sent my son inside with my card to get us both a drink and after several minutes of him being in there, and it was close to if not 10 minutes and I had ordered the uber already abs decided to call him and to my surprise he was being made to wait to be called up to the window for our cups, cups only, as it is self serve fountain drinks and we had 2 minutes before our ride arrived. I told him to come watch my service dog and went inside. It was a if I didn't exist until I approached someone other than the one working at the counter and said I needed the cups. It was apparently confusing to the woman in the kitchen and it took a minute for these employees to see the cups were in the counter and my son wasn't told. I was not happy because it takes less than almost zero effort for the cashier to pick up 2 plastic cups when charging for them and stretching your arm out just a bit. I honestly think the staff act this way due to the area and it's high class superiority complex having...