IHOP — Restaurant in Fort Worth

I haven't been since they updated the interior in May, and today was my first time back.

We walked right in to sit with the rest of our party. Our server was so-so. She could use some cheer and making sure orders are made correctly.

We ordered pumpkin cinn-a-stack pancakes with a side of over medium eggs, tres leches pancakes and a side of fruit, and t-bone steak & eggs with crepes instead of pancakes.

The food took 25+ minutes to arrive. The T-bone steak that was supposed to be cooked medium rare arrived rare. The steak had a light sear on the outside and 100% uncooked on the inside. We had to return it to avoid getting sick. The steak returned over cooked, with no pink in the inside and tough. The steak lacked flavor and the meat had an odd taste. It was the worst steak I have ever eaten. Even though we asked that the pancakes be swapped for crepes, the waitress gave us pancakes. She replaced them with the crepes when she was notified. Both sets of over medium eggs were cooked over easy. The cooks definitely don't know how to follow specific cooking instructions.

The pumpkin cinn-a-stack pancakes were good. They tasted just like a cinnamon roll. I enjoyed those and felt full eating two plus two fried eggs. The tres leches pancakes had too strong of a vanilla flavor and were very sugary. It does not follow the flavor profile of tres leches. The side of fruit was a sad sight. You could tell it was old and had been sitting for awhile. It was like the clearance precut fruit at a grocery store.

If I can avoid group meet-ups here, I will. The amount of errors that occurred during this visit were just too many. If I return, it will only be because another person has made the meeting, and I will only trust myself to order a basic stack...

Title: Exceptional Service from Niko at IHOP!

I recently had the pleasure of dining at IHOP, and I must commend the outstanding service provided by Niko. From the moment I entered the restaurant until the end of my meal, Niko went above and beyond to ensure a memorable experience.

Niko's friendly and welcoming demeanor immediately set a positive tone for the evening. He greeted me with a warm smile and promptly seated me, making me feel right at home. Throughout the meal, his attentiveness was remarkable. He consistently checked in to ensure everything was to my liking and promptly addressed any requests I had.

What truly stood out about Niko was his genuine care for his guests. He took the time to engage in pleasant conversation, making the dining experience feel personalized and enjoyable. His knowledge of the menu was impressive, providing helpful recommendations that enhanced my meal.

Niko's efficiency and professionalism were also commendable. Despite a busy evening at the restaurant, he managed to handle multiple tables effortlessly, never compromising on the quality of service. He was attentive without being intrusive, striking the perfect balance.

I want to express my gratitude to Niko for going above and beyond to make my visit to IHOP truly exceptional. His dedication and passion for his work are evident, and it made a significant impact on my overall experience. I highly recommend requesting Niko as your server when you visit IHOP, as he will undoubtedly make your dining experience a memorable one.

Thank you, Niko, for your exceptional service. Your commitment to providing top-notch service sets a shining example for the hospitality industry. I look forward to returning to IHOP and being fortunate enough to be served...

I placed an online order online with an estimated time of pick up of 45 minutes. I purposely did this because I had to get my car serviced about 3 miles down from the establishment. Got back to Ihop 10 min after my pick up time. When I initially walked in the waitress was just looking at me not saying anything. She finally asked if she could help me and I let her know I was picking up an online order for ELIZABETH. She says there's no order by that name and goes to the back and starts yelling in Spanish. While she is doing that two more waitresses approach me and ask me how I spell my name. The first lady comes back and asks me did I have the right address from which I pull up my confirmed order with the address of the location. She then asks me how do I spell my name (mind you this is the third time I'm asked) . I just feel like too much time had passed at this point an apology should have taken place and an offer to make my food again FREE should have taken place. None of that happened. I'm highly annoyed at this point. The manager comes up and asks me literally the same exact question concerning my name, then asked my did I place an order through uber (Do you see where I'm going here????? Seems like excuses were being made instead of a resolution) the manager then states my food was given to an Uber order with the name Elisa ☹️.......................... No apology nothing until I requested a refund of my money. Then she apologized. Ugh. Major slip up in my opinion and no one wanted to take fault for it. I chose this establishment because if the rating. I travelled 15 minutes out of my way to come here. It's disappointing to...