Razzoo's — Restaurant in Fort Worth

On July 26, 2025, after two hours at Big Shots Golf, we went to my friend's favorite restaurant to continue her birthday celebration. I live about 12 minutes from the Alliance location, where I often pick up orders for myself and others. I also enjoy visiting alone for water and fried pickles. As a bariatric patient, I must drink a specific amount of water before and after meals. To make it more palatable, I bring my insulated cup to restaurants and fill it with water. I’ve never had an issue at Razoo's or any other place since my surgery seven years ago. I need the insulated cup because drinking water at the wrong temperature can make me sick, which is a side effect of my bariatric surgery. On July 26, after 2.5 hours in the sweltering Texas heat, my cup had only a few drops of water and some ice left which was provided by Big Shots Golf. As we were being seated at Razzoo's, a waitress in training approached me, and another waitress whispered in her ear while pointing out my cup. The first waitress informed me that I couldn’t bring it inside. I explained that I always take my cup in and offered to pour out the remaining water. Understanding my situation as a fellow bariatric patient, she allowed me to keep my cup and agreed to refill it with fresh water. She also said I didn’t need to empty the ice and drops left inside. I returned from the bathroom to find a manager named Christy confronting me about my filled cup. She claimed I couldn't bring it inside and insisted, "There might not only be water in your cup, so if you give it to me, I'll dispose of the contents." Her tone became rude and loud as she demanded my cup to verify its contents. I told her I had no issue emptying it myself, but I wouldn't hand it over since I didn't trust her to be truthful about what was inside. I couldn't allow her to touch something personal because I wasn't confident that her hands were clean. I made it clear that I was willing to empty my cup in her presence, but she did not have permission to touch it. Despite this, she kept reaching for it and trying to grab it. I emphasized that she could not touch me or my belongings. Then, she stood over me and insisted that I needed to empty my cup. I asked if she would like to follow me to see me empty it outside or in the bathroom. In response, she said that because I was being "ratchet," and would have to leave. My friends at the table witnessed our entire exchange, but they only heard her side of the conversation because she was loud, condescending, and combative. She insisted she wasn't being rude since she called me "ma'am." However, she then made provocative gestures and implied that I might have alcohol in my cup, which was why she needed to empty it. Her demeanor during our conversation was unprofessional and aggressive, which worsened afterward. I am a respected member of my community. As we were leaving, one person in our group asked the manager, Christy, her name. After we left, she told incoming guests (whom we knew from the community service projects), that our party was loud and rude, which wasn’t true. We were just a table of best friends who went to Razzoo's to giggle, drink soda, and share appetizers. Initially, I held back my feelings because, while celebrating my friend, we were also coping with recent grief. We have laughed, cried, and even mourned at this Razzoo's! Dining here has become part of my weekly routine. Now, after a decade, I must find a new favorite restaurant, and it breaks my heart. Her hurtful comments and microaggressions were painful to hear. Once again, I had no issue pouring out the few ice cubes and water droplets from my cup. However, I do have a problem with her attempts at physical intimidation, her disgusting tone, and her behavior toward guests who were not part of our group.

I emailed corporate about this experience and never...

We went razzoos for an afternoon meal. We had a an excellent waiter who was very nice and welcoming. My family sent back 2 plates 1. Appeared undercooked and the other had no taste or flavor naturally we did not want to pay for something we were not going to eat. We apologized profusely to which The waiter was very understanding. However the manager Carl came out to the table with what seemed to be an irritable manner. He came out to the table and questioned why the food was sent back we tried to answer politely without offending him that it wasn’t what we expected and wanted to try something else he than stated well you guys didn’t even touch much of the plate as if he would rather us eat half the plate and be rude and send it back after it he wouldn’t accept the polite version my sister told him the fish had no taste and she didn’t like it.He than became perturbed and walked away. Another dish was sent out and as my sister was going to order something else he came to the table and stated we could not order anything else unless we paid for it as if we weren’t going to pay for it already when we stated we would pay for another dish. manager Carl than turned and said they would not be making another meal as they can’t satisfy us. My husband became upset I told my husband don’t worry about it we will just not come back and can we have the ticket. Carl walks off our waiter Returns we pay and tip the waiter as it was not his fault the experience went sour and we could’ve chalked it up to that. Carl than decided he is going to wait around the exit door to have one last word of pettiness as if we hadn’t already overlooked his rude comments and attitude. As my family and I are exiting the restaurant Carl begins to try and say more words to us to which I responded “ please do not speak to us as if we had a friendly exchange leave it alone “ Carl begins to utter more words to make it clear he was upset. I have visited this location many times and have never been treated in such a manner. The establishment as a whole is great I believe the manager Carl needs more training in manners...

The razzoo's I normally eat at is around the hulen and Bryant Irvin area however we were visiting family towards alliance so the razzoo's here was 8 minutes. It was 8:20 when me and my wife arrived it took the server until 8:35 to get drinks and order. Then it took until after 9:00 to receive the appetizer and it took until 9:30 to receive the food my wife's poboy was hot but frozen in the middle, my gator tail was chew like gristle and I've had gator before yes it's chewy but you shouldn't have to chew on it for 10 minutes to eat it. My bacon shrimp platter was severely overcooked like they cooked everything really fast on a high heat same thing with the appetizer and same thing with my wife's dish everything was flash-fried and cooked on high heat and I've eaten at razzoo's on many many occasions and I will never be going back to this location. So we ate the fries out of the Gator tail basket to which we got sick last night from raw grease soaked french fries. We spoke a manager whom did not give us his name. we told him the issues he chuckled in my wife's face and said have you ever had gator tail before it's chewy and then asked if we've ever had anything fried to eat before because they know how to fry there shrimp. My wife was completely disrespected and flat-out called a liar because he thought we were going to make the kitchen re-cook the food 30 minutes before even though we arrived an hour and a half before closing. My wife has worked for the food industry for almost 20 years she knows how the kitchen's done she knows this in and outs of serving you do not start closing your kitchen down an hour and a half before you close so that way this experience doesn't happen. Just like every good restaurant the kitchen should close at closing time. But because we didn't need any of the food and he was sure to snatch it up real quick off the table assuming that we were trying to eat for free because we were a lesbian couple I'm definitely handling this one...