Smoothie King — Restaurant in Fort Worth

I am a daily customer at smoothie king.. I ordered my regular smoothie and was told by Nae the person in charge at the time that I couldn’t substitute lemon juice for almond milk in my pineapple vegan spinach smoothie.. I not only have done this at this location several times but I have do it at any other location I visit. When I questioned why I couldn’t do this, I was told that they are not in the same category, I didn’t realize a category existed. I was told because the extras were 99 cent that it was a fair exchange. I asked for a manager and she stated that she was in charge. I ask when would a manager be in and she stated that she wasn’t sure she didn’t know the schedule. Not only did Nae have a attitude, she did not care that a regular customer would walk out the door without purchasing anything. I have had problems with her before and will not have anymore encounters with her and this particular smoothie king. How can I place me order on some days and have no problems and others I have to fight to get what I want. There should be consistency across the board. I dealt with this problem before at this same location and the supervisor on dutie did allow me to purchase my order and gave me her business card and told me she would find out if that’s allowed. I will not visit this smoothie king again and I will tell others about how unprofessional and inconsistent this store is. Do Not...

I came in when it was quite busy, but the workers were very efficient and handed orders out very quickly (considering the lengthy process of smoothie-making and the fact there were only 2-3 workers in the front). They were also very friendly and kind. Another customer accidentally took my order instead of theirs because we got the same drink but in different sizes; to make up for this, the workers gave me the other customer’s drink, even though it was a bigger size than I had ordered. It balances out since the other customer ended up with (my) smaller size, but I still found it kind of the SK employees to do...

I’ve been twice and it was consistent. Both times there were not that many people if any there. The first time I got the Apple kiwi kale and it was really good. The second time I got a sample of the strawberry hill (wasn’t aware it was as big as it was) and the apple kiwi kale again. If you do the customer survey and bring a screen shot of the confirmation they give you a $1 off your smoothie and a swag bag. I was surprised how much stuff was in the swag bag. The best times to go is in the evening cause it’s been slow both...