Subway — Restaurant in Fort Worth

Store #21938-0

I ordered my lunch on 11/26/2024 I have a short week so leaving the office was not an option, so I order off my app and paid the door dash fees and service fee and tip to get my lunch. When the dasher came in she handed me my bag and I asked where the rest of the order was? She said that is all they gave me. I called the store asking about my diet coke, chips, and cookies. The lady said the dasher left before she could give it all to her. I said okay, how am I going to get the rest of my order, she said I could come get it anytime I want!

I am getting very upset because this lady is offering NO solution to the issue. I told her I paid for door dash for a reason I can’t leave my office. She put the manager on the phone, and she said there is nothing she can do about it right now, she has a full store of people. I told her that’s not my problem and I paid for it to be delivered. She again said there is nothing she can do about it. She said the dasher had an attitude when she picked up the order, I told her that’s not my problem I paid for food and drinks and cookies and only got sandwich and churro. I said you should have made sure the order was a whole and she said the dash ignored her calling out to her that there was more to the order. I am so sorry I find that statement very hard to believe and she should have called the dasher back to get the rest of the order. She then said I had attitude from the start, well I am starving and I want my lunch. To this point I still do not have the rest of my lunch, so I am chocking down a sandwich with nothing to drink because the manager is incompetent in making sure the customer has what they have paid for.

So I am asking you how do I get the rest of my...

If I could put a negative I would. This is the second time in the last month that I have gone to this location and had the exact experience with the same employee. The little old hispanic lady that works here should NOT. I really enjoy subway sandwiches however I will never return to this location. I made an order on the app and waited a good 20 minutes to go pick it up to ensure they had enough time to get to it i completely understand it gets busy. I show up and she said oh ya i meant to call you i am out of a certain meat so i just put bacon instead they are in the oven now. Well that one was not supposed to be toasted and she did remake it not toasted and instead of actually reading the order that i put in already (the whole point of ordering ahead) I had to read everything off to her and i told her all i want on that is mayo and she poured a bunch of something else on it. Im standing there like really i legit just said mayo. Well there we go again remaking it again all the while my hot sandwich is just sitting there after being toasted getting cold and i asked if she could just pop it back in for a sec and she refused. She was extremely rude so i asked for tye managers number and she got angry abd flustered and yelled at me in front of 6 other guests i dont even know that number and stormed...

I had a really disappointing experience today at the Subway on NW 28th Street in Fort Worth. As a vegetarian, I was trying to order a Veggie sandwich and wanted to confirm whether the bread, cheese, toppings, and sauces were vegetarian or not.

When I asked the staff member about it, he had no idea. I asked clearly if the items I was selecting were vegetarian or contained any meat or animal-derived ingredients, and his response was simply, “I don’t know, you tell me if you want it or not.”

This was extremely frustrating. At the very least, staff should be trained to know what they’re serving, especially when it comes to dietary restrictions like vegetarian or vegan preferences. It’s basic product knowledge and essential for respectful customer service.

Subway needs to ensure their employees are better informed so that customers can make confident and informed choices. This kind of experience makes it hard to trust what’s...