Hyatt Place Fort Worth Historic Stockyards — Hotel in Fort Worth

My husband and I are World of Hyatt Globalists and stay at a Hyatt at least once a month, often times more.

During this stay, housekeeping services were not offered. By day three my husband went downstairs to find out why our room had not been cleaned as we needed fresh towels, coffee and toiletries. He was told that it has to be requested. So, he immediately requested that the room be serviced. However, he was then told that the request must be made prior to 9:30am for same day housekeeping service. At that point he was offered some towels and toiletries to take up to the room, which he declined as he was clearly frustrated by the lack of customer service and requirements to request housekeeping which are not posted anywhere for anyone to know. Ultimately, the room ended up being serviced after he spoke to the manager but to have to go through such a process to simply have a room serviced after three days is unacceptable.

Additionally, during our stay we were never offered our complimentary bottles of water as World of Hyatt members. We had to visit the lobby and request them each day. While this might not seem like a big issue to most, it is a huge perk for my husband as he takes medication that makes him very thirsty, so he drinks a lot of water. Again, just one reason why we choose Hyatt over other brands when traveling.

The room, while upgraded due to our status, was accommodating, it left much to be desired in terms of functionality. The outlet nearest the coffee maker did not work and the blow dryer was inoperable.

For families considering the suite at this hotel: it is shower only and if sitting on the toilet, you can literally move your leg to the left and be standing in the shower. There are 2 drawers on the vanity and no additional drawers for clothing, etc. The nightstands do not have drawers either. There is one TV even though the suite has a partition separating the sofa bed area and king bed area. Both areas should definitely have their own TV. You will be provided basic toiletries, nothing extra like q-tips, cotton balls or mouthwash. The buffet is not available (due to covid?). They did have individually packaged cold breakfast items like muffins and yogurt available.

Lastly, we originally booked our stay for 3 nights but decided to stay an additional night due to the Stockyards Rodeo. When my husband extended our stay, the front desk was accommodating and there were seemingly no issues with the extension. However, a few hours later my husband received a phone call from the hotel indicating the rate would be substantially higher ($629 vs $143) due to a concert taking place. There was no mention of this at booking!!! So, at that point we decided it would be in our best interest to extend our stay using a free night award. We proceeded with booking and requested a late check-out (again, perk of being a Hyatt Globalist) to which we were told they would not be able to accommodate our request.

As you can see, the stay was less than ideal and there was far more legwork involved than anyone should experience when trying to vacation. I will say that the staff throughout the hotel and even other front desk staff were very friendly. However, we will likely avoid this location in the future when visiting the DFW area as this is not our typical experience.

I hope this feedback helps prevent experiences like ours and allows management to provide proper training where necessary to ensure a seamless...

Visited Wednesday, February 12- Friday, February 14, 2025. (Arrival 5p)

We drove 12 hrs from Atlanta to attend a Gymnastics meet.

We did online check in which made everything easy upon arrival.

Location- Center of The Stockyards. PERFECT location.

Check-in/Customer Service- I did not catch her name, but the lady working the front desk was EXTREMELY nice. I mean, she quite possibly may have been the nicest person we have ever dealt with when traveling and we travel a lot. She needs to be acknowledged.

She was very informative and helpful. We paid for parking and when trying to get into the lot, the keycard wasn't working. I started to call , but she was already coming to help and was very apologetic. She forgot to connect the keycard.

Parking- It is paid parking. I hate hotels charging you to park when we pay to stay with them. That being said, if you do have to pay, I think all hotels need follow this hotel's lead. It is just a few steps from the hotel. I don't like that you pay, but it's also a park at your own risk. What am I paying for then? There is Stockyards security driving around, so I guess there's that.

Entrance/Elevator The bar is located in the front and there is a sitting area with a TV. Very comfortable and cozy. We bought 2 waters from the bar and I will say they were gross.

There is only one elevator, but it was very quick.

Room We were in room 420. It was very spacious, except the bathroom is VERY small, but that didn't bother us.

The room needs better cleaning, but we have seen way worse.

Our toilet did not flush. We let the lady know downstairs and they got someone to come fix it. However, it broke again. They finally came the next day and replaced a piece and all was good.

There is no microwave in the room which I hate. Good thing the elevator is quick, but it is such an inconvenience to have to go downstairs to warm up your food.

Breakfast- This needs some serious work. Unless they just don't care about their guests getting good food. The breakfast was COLD and I mean COLD! The sausage did not taste like sausage. We couldn't eat it, so we had to go our for breakfast. To me, this is not okay because I am sure the "free" breakfast is a part of the cost of your stay.

So, it appeared we were the only Black people in the hotel. The staff were very friendly. Our problem was with some of the guests. We definitely got plenty stares. I was going downstairs to inform the front desk about the toilet. As I was approaching the elevator, there was a white couple waiting at the elevator and began staring at me. I mean staring.The elevator opened and I am not exaggerating when I say they rushed to get on and let the doors close on me. I quickly pressed the button that opened the doors back. The man cleared his throat because he knew I knew what he and his wife just did! My cousin and his family, who live in Ft. Worth, came to meet us for dinner and the first thing he said to us was the people were just staring and watching them. Being a Black woman, I live this constantly, but it is never okay...

Update: After a couple of weeks and several conversations with management, Hyatt and their Stockyard location redeemed themselves by taken care of us. They were able to make up for th events that took place that evening. (My wife and I had the unfortunate experience of staying at your hotel on August 26th. That weekend was supposed to be my wife's birthday as well as our anniversary weekend. Early that day on the 26th I had called to confirm our reservation, at the time of that call, I had asked if there was anything they might be able todo for my wife since this is our Anniversary and her Birthday Surprise weekend. I was told you all aren’t allowed to do anything, but I am welcome to have something sent to the hotel. I understand it's not Hyatt’s place to go above and beyond but I was more than willing to pay for something from the hotel such as candy, wine, ect. But I wasn’t offered that and since I was on the road all day, I was unable to have something delivered. After we arrived at your hotel, we weren’t given our Hyatt members complimentary bottles of water and service was simply ok. I had surprised my wife with Granger Smiths tickets at Billy Bobs the night of the 26th the concert started at 10 pm. That next morning at 4:40am, the smoke alarm went off for an hr. We attempted to call the front office multiple times, and no one picked up, we ended up having to walk down the stairs (because not knowing if the elevators are safe or not) to the front desk to find someone. After a short time the night manager was very professional and apologetic about the situation. We were told to go back to sleep, and he would talk with the GM and get it taken care of. A few hrs later when checking out, the front desk person had instructed us that they didn’t know very much about the situation, but their manager was emailed, and we would hear from a manager when they came in that afternoon. We didn’t hear anything so the next day when I called and spoke management he had said that his Boss was going to call on Monday, they did and my wife talked with the Manager. She was told they were ‘Sorry” and gave us our points back. Needless to say after our stay i reached out to management of the Hotel and ever received a email, or a call back from anyone. I am very disappointed how this situation played out.)

Overall Hyatt took care of its customers and thats what matters; and thats why we will continue to stay with...