LongHorn Steakhouse — Restaurant in Four Corners

Let me start by saying if I could give 6 stars out of 5, I totally would. This place is the epitome of what LongHorn Steakhouse can be. This latest visit was not just a one-off either. The previous time my wife and I came here for dinner, the experience was exceptional as well. The hostess took care of us quickly and with a very happy attitude which is rare these days. The waiting staff was very helpful and again, great attitude. This visit we were celebrating a birthday and the staff took care of us very well. We both had ribeyes with different sides and different degrees of well-ness. Everything was cooked perfectly. Most steakhouses will not get either of our streaks correct. My wife and I told our waiter exactly what we wanted and they came out exactly as they said it would. Also, my wife had a coupon for a free dessert for the birthday which they honored with no issue, and our meals were so good that we had no room for it. So we asked to get it boxed up and we'd eat it later in the hotel room (which we did and it was delicious). But knowing we were celebrating a birthday and how full we already were, our waiter got us just a bit of ice cream and a lot of whipped cream with a candle. It was perfectly executed and we did not need to prompt for that at all. It was awesome. This will now be our go-to date night spot.

As a side note, my wife and I look like average people. So there's no reason, other than they're awesome, for them to treat us as well as they did. Not just this time,...

Horrible service. We came to eat here for my aunts 60th bday. She traveled from Germany to be with the rest of the family for her special day. We had a party of 15. We called prior that day to reserve for 7pm. They told us it was a 50 minute wait. 8pm comes and they did not have a table for us. We had not eaten all day and the little ones were getting tired. The general manager Eltona Mara was very rude. She used a hostile tone when questioned on the wait. At about 8:20pm they seated us at two tall tables and one booth. The waiter took our drink order and came back with the wrong drinks. The bread was hard as well. We never got a chance to order our food. He told us he was doing us a favor by waiting on us. The audacity after we waited 2 and a half hours. We decided to just go home and cook our own food. Before we left Eltona comes from the back..my aunt asks for business card. She says her you can have one of my cards but in the nastiest way possible. There were no apologies or accommodations made. She needs to be retrained and so does the staff. We see why it was poor service. Management is the head and the body (staff) follows. She definitely does not know how to manage and lead. If so things would have been different. I've been in the food service operation for 15 years. This was unacceptable and down right disrespectful. This was the worst service that I've ever had. We came from NY, VA, PA, SC, and Germany. It was a waste of time. Never again and I do not recommended...

This is a well established restaurant and can get busy.

Appearance and Representation is a formal smart attire to high level of standard. Priding themselves as they represent the company.

Time waiting was quick to be seated, no waiting about but slow at service. Waiting for drinks took same amount time waiting if not longer. Our Waiter Jenn G, was friendly helpful and polite. She did struggle attempting get the laminated information on how steaks looked from back of her pad.

Maybe as a company if they used technology or smart devices time could be reduced if there was a que waiting for drinks to be served from the station.

Cleanliness was outstanding, cutlery rolled up. Steak knives looked amazing with logo imprinted on the knife, liked to know if and where you can purchase one of these.

A courtesy roll of fresh bread, uncut was dished prior to our meals being served was nice and warm.

Consistency was ok as food was dished out, asked if wanted a refill, but did have to ask where remaining side dish was.

Food as always was outstanding, mouth watering and the sprouts was something else, fried an done amazingly. Something never seen before and would get again.

With the Bill, I don't agree on the aspect of the tip, the general rule it's generally 10-15% but posting 18,20,22% of the tip recommendations was little startling.

Tips go to the waiter so it falls downs to there effectiveness and efficiency. Bonuses will reflect on good communication, and...