Olive Garden Italian Restaurant — Restaurant in Four Corners

I’m a local so I come here quite often, but today took the cake with the most horrendous service I’ve ever had in my life. We went in today (August 2nd) at around 3:30pm. When our server came by we specifically said we wanted to start off with salad and drinks because we weren’t ready at all but we were starving. He proceeded to bring our drinks and breadsticks… don’t know what happened there because usually they bring breadsticks and salad together but we had just asked for salad…. Moving on. We order because we’re ready at this point and he asks again and I have to say again we want salad. Cool. Salad comes. Our plates and silverware are dirty…. Cool. We ask for a replacement. The next set of silverware is dirty again so we just split from a roll up we already had on the table…. Food comes. Server doesn’t clear the table. At this point there’s three bread plates, three drinks, two salad plates, the salad bowl and a soup, plus two main courses and an extra plate. That’s fine. We took it upon ourselves to try to condense the dirty dishes but Instead end up dropping dishes on the table and one of us got drenched in sauce. Our server was by the host stand for most of this on his phone. He comes back to bring drinks I think? And we have to tell him to take the plates because we need space and we made a mess. This man not only did not assist whatsoever (bringing napkins or even looking concerned) it felt like he intentionally ran away. At this point there’s still dirty dishes at the end of our table, now six glasses and sauce all over the floor. I walk by our server next to the booth and ask the host if we can get somebody to mop the bottom of our table before we start eating. Host then proceeds to SWEEP the sauce off the floor. We had put some napkins to try to clean it up because it was uncomfortable. So now here we are. Stepping in sauce smothered across the floor as we eat our entree kinda stumped.

I would say we go out frequently and we also come to this location all the time. Have never had a problem with service until today. Our server was inattentive, avoidant and really made the experience feel like we would’ve had a better time cooking at home. All I have to say is if you don’t want to be there don’t be there. He was not rushing, there were literally not even two tables occupied in his section and he had time to stand by the host Stand and scroll on his phone. Come on man. Do better or do us all a favor...

Does a bowl of Salad worth a stand up with a customer?

We were confronted today by a total unhinged waitress, due to the fact she was clearly upset that our party didn’t order more entries to "qualify" for more salad and clearly to be treated with respect.

We were a party of 6 adults and 8 children, most of them under the age of 7. Adults shared and kids split the meals as well. BIG MISTAKE! When we tried to ask for more salad, she lectured by husband, telling him if she "wasn't clear enough" for us to understand, we DIDNT have the right to ask for more. If we wanted extra, we should pay for it. When my husband asked me what just have happened, I told him that she was a rude person, obviously having a bad day. At that moment, the waitress, approached the table and told me to repeat again what I just said about her, which indeed, I did it, adding that was not the way to treat a client and I was not willing to keep with her belligerent antics, for a bowl of salad.

I asked the manager to change servers and he sent us another person.

What the waitress didn't know, is that we are not simple tourists she could intimidate with no further consequences. We are locals, from Windermere, spending the day at a resort and decided to stop by for a quick bite for the kids.

Since when is a requirement to order a certain number of entrees, drinks, or desserts to be treated with respect? We were appalled of the classless, unhinged, belligerent individual you hired; disrespectful to the point of not caring to ask if we where not understanding what was she was saying or confronting me in my face in the middle of a busy hour, with no regard there were children on the table, instead of de-escalating the situation.

You have to train your personal to treat customers with respect, regardless of the fact they are tourists or locals, cause in this case, the liability you had for a waitress, mistreated the...

Worst manager in the history of all restaurants. Never in my life have a felt so mistreated. I stepped out to pick up medicine for my son as he was feeling ill. I figured I'd rush to the CVS near by while our group of 10 waited on the food. When I got back it was shortly after close and I knocked and was not being let in. I kept knocking and was not let in, it wasn't until after a group was leaving that I let myself in which the manager then rushed to stop me treating me like a panhandle of some sort. Irritated I told him I was part of a group and my son was inside ill and I stepped out for his medicine. He treated me like trash, raised his voice, extremely embarrassing. I ignored him and rushed to my son and he comes back there to look for me and kept arguing. At this point I tell him to stop and leave it alone as all he needed to do is apologize for the mistake from the get go versus argue with me, raise his voice at me, belittle me, etc. The servers themselves told us as a group that this manager is horrible to work with. Shameful that a service establishment would treat their customers in this manner. I got the hell out of there and waited in the van with my son and so did half the group. The other half tried to ask for the food to go since they still had not received their meal. The manager was then heard complaining that the server asked for a discount for us to try to make things better. The own server had to TRY to make this better as the whole restaurant witnessed this treatment towards me. And yet was pissed and told him to only offer 20 dollars. Never ever going back to this...