Dockers Restaurant, Fox Lake — Restaurant in Fox Lake

I ordered shrimp, the cocktail sauce came in a plastic container with a lid on it, obviously pre made. I attempted to dip my shrimp and the sauce was like rubber. I asked the waitress for some fresh sauce and she brought me another container. Dropped it off & as she walked away she said hope this one is better. Didn't stick around to see, nor did she check it out in the kitchen. It was no better. I got her attention again, it was obvious she wasn't going to come willingly. I showed her what seemed to be a jello mold on the bread plate. She apologized again and brought me a 3rd container. I asked don't you have fresh sauce? A bottle maybe. She said I'll check. Nope. No fresh cocktail sauce in the entire restaurant. So.... I was willing to dip my shrimp in ketchup. Our bottle was empty, so that was not an option. I was so aggravated I decided to go upstairs and gamble. The stairs were full of waitresses, apparently that's their break room. Since I am handicapped I was not about to fanagle my way through. So I started looking around the restaurant, possibly looking for someone else in my shoes? First I noticed all the flys on the windows pretty gross (in any restaurant). Then I noticed Everyone had their ketchup bottles upside down, apparently ours wasn't the only one empty. We didn't get butter or sour cream with our potatoes, we used the butter from the bread plate. No water was served either. I can't remember ever ordering water! They just bring it. So as I sat thirsty and hungry, I looked at happy people being said "goodbye" to and " I'll see you next week ". Maybe it's just me and lack of cocktail sauce? A waitress walked by with her bra strap down to her elbow, and I thought why wouldn't a fellow wait staff let her know her underwear is showing and how could she not feel it? My husband finally finished his fish fry, seemed pretty content and I was glad at least he enjoyed his meal. Until 3:15 am when he woke up and vomited in his night side garbage can. His food was obviously no fresher then the cocktail sauce I was served. I hope no one ends up with food...

Went here for the second time and again the service was abysmal.

We requested a seat outside and while waiting for the hostess to put us on a list we were chided by an employee for "being in the way". There are better ways to request someone to step aside than saying "You are in the way move over there". Ok, that's fine, not everyone has manners or tact. After we were told that the wait would be about 15 minutes and we can sit on the upper deck and help ourselves to the bar for some cocktails. I took my companion's request for a drink and went inside to the bar to notice the poor bartender was grossly overworked. So I waited 30 minutes for the bartender to take my order, a margarita on the rocks and highball. She produced the margarita and a shot of something. I asked her what the shot was and she said "fireball". I told her that it was for a highball, she poured out the shot and proceeded to ring up my order. I asked her about the highball and she said "we don't have those". Really?!?!? A bar that's fully stocked cannot make a highball? My only assumption is that the poor lady was exceptionally overworked. So I took my margarita back to the upper area, gave my companion the drink that I wanted and waited another 15 minutes for our names to be called. When we realized that we weren't going to be seated any time soon we decided to leave.

A couple of things to note. I work for a company which owns a B2B F&B publication, have went to far too many restaurants. I know that the profits from beverage sales is MORE than sufficient to ensure that there is more than one person tending a bar during the high times. I also understand that there is no reason what-so-ever for there to be such a large waiting area when that can be converted to proper dining seating.

To the owners of Dockers, you really need to get your house in order.

To potential patrons of Dockers, please review the other options...

So apparently if you're a disabled veteran with a service dog you are not welcome here.

I stopped in with my mother for a late dinner the place was not particularly busy. I assume the owner was the one showing us to our seat. Before we site down he asks if my dog is a service dog. I respond to him yes. (the dog is clearly marked as a service dog by his vest and tags) the owner then goes on to tell me that the health department has told him that service dogs are not allowed.

I replied that the health department did not tell him that because it would be illegal. He continues to persist that that is what he has been told and then begins to question the legitimacy of my service dog mind you my service dog has stayed right by my side. Is not behaving in any manner other than standing right next to me.

I explained to him that the law states as long as the dog is clearly marked as a service dog and is behaving as such you should not harass an individual with a service dog.

Then he tells me he wants my ID so he can make a copy of it to make sure I said that's insane it doesn't make any sense what are you going to do with me ID why on Earth would you need my ID this is just wacky craziness.

I explained to him again that is a service dog is here to perform a job I have a disability he's clearly marked and not behaving in any manner whatsoever that is inappropriate.

I ended up leaving. I wasn't going to put up with these crazy demands for an ID or his attitude.

I ate there once 9 months prior with my service dog apparently the owner wasn't in that night apparently the owner is a blithering idiot.

Just surprised to get that response in an area that seems largely military friendly. I even showed the guy my retired...