Dunkin' — Restaurant in Fox Lake

Ordered today here, like I do frequently do this town has very little to choose from. Really awkward visit today. The person taking my order first was rushing me. God forbid I take a few minute snd mind you it’s 12:44pm-it’s not like there’s a rush. My daughter is repeating her order to me. Wants a mocha coffee-cool. The person ordering says do you want cream and sugar. I said no, then my daughter calls back that she does want cream and sugar. I tell the person and the window I do want to add cream and sugar sorry but can add it. Then this punk pokes his head out saying next time when he asks if I want cream and sugar to say yes and tell him. Ok captain obvious, obviously I changed my request. I’m so sorry you have been inconvenienced. Then I ask who his name is to the person at the window and I get the old I don’t his name I’m new, even if that was true, get your manager. Manager comes after I requested and says she will talk to them. Sure-based off the 2 employees I encountered, I find that doubtful and likely normal behavior for this location. Listen we all don’t love our jobs but don’t try to school your customers and pull the...

I’m at this Dunkin nearly every day, but sadly won’t be coming back. This is the second time I’ve been disrespected as a regular customer, and that I don’t tolerate and will no longer spend my money or time here.

I specifically ordered “less ice” as it’s warmer out today. I was presented with 3/4 of a Medium iced coffee and was told Ice is part of the recipe, and they could add some more ice if I’d like. Look, I’m not here to make anyone’s job harder, but as someone who does spend as much money as I do at one particular location, I’m done. I can overlook a centimeter, maybe a half inch off the top especially as I understand how the service industry is. But to say they wouldn’t top anything off is pure greed to call this their “recipe” after charging me $6.17 for this.

I also understand as a manager myself how reviews can be so detrimental for a business so I tried calling to speak to a manager before making this review, but they pick up and hang up. So I guess this is where we’re at. Thanks, Dunkin Donuts...

So this location is a good location the individuals who work here are almost always very nice and kind. My only issue is when I end up getting an iced coffee vs a hot coffee. (Only get the iced when they are unable to make hot coffee at this location) it’s almost as if I am ordering a cup of ice with a little creamer and a tiny bit of coffee. And it’s only this location. I am not even able to get the straw into the cup. When I have asked for less ice, the cup isn’t filled all the way and there is still so much ice in it. At the round lake locations the Volo locations the libertyville locations etc when I have gotten iced I haven’t had this issue. And if I were to ask for less ice at those locations I still get a full cup of coffee. We are paying for the coffee correct not a cup of ice. and it’s not only me I am just the one who is writing the post. Like I mentioned before the place is nice and the people are kind we just feel ripped off for getting a...