The restaurant was so loud we had to shout at our tablemates to be heard. One appetizer was ordered and came out fairly quickly; however, the two pizzas we ordered took over an hour to arrive. The server stopped by three times to say our order would be out in "ten minutes". It did not arrive in ten minutes any of those times.

After an hour had passed, my husband asked to speak with the manager. When my husband informed her that we had been waiting an hour already, the first thing she did was make an excuse that the party outside ordered 20 pizzas and that the owner was even in the kitchen cooking.Then she said, "Sorry, guys." (in a VERY insincere manner) AS SHE WAS WALKING AWAY, while my husband was still talking. Our drinks were empty; of course you can guess by now she neither noticed nor offered to refill them or do anything else for that matter.

Management 101, apologize first! If you offer an explanation, take responsibility for the slow down. For example, "I'm so sorry! We got slammed with a huge order and we were not prepared, but that's certainly not your fault; that's on us. Is there anything I can get you while you are waiting? Drink refills, an appetizer, or something? I will definitely make a 10% adjustment to your bill." Between the four of us, our bill was around $50. $5 dollars, a sincere apology, and some water and we would have been happy.

People just want to be heard, to have their concerns acknowledged and validated. But instead, our feelings were minimized and the only thing this so-called manager managed to do was make everyone angry and run from the table as fast as she could. AND we will tell EVERYONE we no about it too.

Unfortunately, there is more. Our Meat Lovers Pizza barely had any meat on it at all and my daughter's Taco Pizza had what tasted like Thousand Island Dressing poured over the top. The whole thing was managed poorly. If orders were backed up out of sight, don't keep seating people. People will wait far more patiently for a table than for food at that table. Alternatively, instead of cooking 20+ pizzas before everyone else's, cook 5 and slip in a few in-between. People who order 20 pizzas when they sit down expect to wait. In fact, the server should tell them it is going to take a while since they only have a few ovens available. I'm not even in the restaurant business but these things are simple logic.

Needless to say, we won't be going there any more and we don't recommend you do either. It was horrible.