Sam's Boat Pearland | Seafood restaurant — Restaurant in Fresno

There is plenty of parking in this establishment. It shares its establishment with other businesses in the area. This was my first time coming to this establishment and will not come to this establishment ever again. The customer service there needs to be worked on. My sister placed an order over the phone for 3 lb of crawfish for pickup. We notified the hostesses that we declined the seeding however requested that the patrons next to us be seated because we were picking up a phone order. We've been decided that we wanted to have a drink and notified the hostesses that we wanted to have a drink while waiting on or over the phone order. It mediately the hostess is notified us that they will have to speak with a manager without further explanation. So my sister and I sat down and was waiting to see how long it would be for drink orders in which the hostesses reiterated that we would have to speak with the manager. Again with no further explanation as to why we have to speak with a manager. My sister went and found a manager in which we were notified at that particular time that any to-go orders when we are ordering drinks will have to be placed at the bar and not through the hostess area. If this was told to us in the very beginning of our comment then we would be able to understand the establishment's policy on this and continue to be seated. While at the bar having a drink, the bartender notified us that her to go order was immediately transferred over to the bar area and that she was going to try to get that order for filled. My sister then asked if there was another manager on duty that she can speak with surrounding the incident in which the bartender notified her that it was however once that meant once they were notified that my sister wanted to speak with another member of management, the prior manager approached her again to discuss what was said at the time of the order. Immediately a patron of the establishment approached my sister and identified himself as the owner of the establishment as well as a retired police officer and requested that she leave.the manager did not have a response when the patron pretended to be the owner of this establishment. And followed my sister outside of the establishment and which recorded my vehicle and my license plate without my consent. I believe that this establishment should have better practices in communicating effectively with their staff and regards to placing orders and even being able to communicate with patrons in the establishment of any processes surrounding to-go orders. This was never done and for another patron of the establishment who falsely identified themselves as the owner of this establishment and no ratifications was ever made, it appears that this establishment was accepting of this particular patrons comments. This was my first time coming to this establishment and will definitely be my last time coming to this establishment. Communication is zero to none at this establishment and I hope this will give this establishment and opportunity to retrain staff on proper procedures regarding placing orders and conducting themselves accordingly when speaking with customers. The food was incomplete because we did not have the corn, sausages, or any of the condiments with the Crawfish. So when asking about if we can pick up our condiments we were told not to come back to the establishment. So I believe that we were ripped off because we only receive crawfish and not the complete Crawfish boil as advertised.

Update: This incident happened over a year ago and I did an update. I don't use profanity when speaking with other people. My review will not change and I won't ever go to this establishment again. The experience will not...

To the Point - I would give the place 3.5 stars due to the atmosphere and service. The food was good but was only warm, and our plates were sitting under the heat lamp for some time. Our waitress named Ximena was super sweet and attentive. The atmosphere is a little darker than normal; however, it still reminds me of the inside of Joe's Crab Shack (I believe this was one beforehand). It is family oriented, and there is a playground for the kids. Outside bar for convenience and always sweet bartenders. Average about 15-20$ plate for an adult; unfortunately, unaware of kids menu prices. Awesome patio, and multiple places to sit, so I would recommend it if you are looking for a place outside.

Detailed Post - I have been to the Pearland location twice before and can remember that the food was good and service once was a little wonky. To get the full experience, I recommend the Seabrook location before the Pearland. We did go on Father's Day; however, it was not busy. Unfortunately, our food was warm and not hot this time other than the steak and one appetizer. For appetizers, we ordered the cornbread (it comes with a jalapeño butter, and I highly recommend if that is your type of thing - not spicy just zesty) and the stuffed jalapeños (they have a mild spice) which both were great and hot. Parents ordered a shrimp po-boy served with fries, gumbo (rue was a little burnt), and blacked samon with red beans and corn on the cob. Parents stated the blackened samon was good and the po-boy was great. Spouse ordered the steak with mash, and it was fantastic (I tasted and steak is recommended and had an awesome flovor). I ordered the boneless wings (appetizer), and these never let me down. I get them extra crispy, and they have tons of flavors to choose from. I got garlic parmesan and buffalo. I also got a pound of crawfish, which comes with a corn and potato. I did add mushrooms which were added into the boil (I was not crazy about the crawfish, so I am going to say they were okay- again I love crawfish and have multiple other places this year so I would not recommend crawfish from here). As mentioned previously, a parent and I both got corn on cob, and it was spoiled. I did inform the lead, and she immediately asked for us to get another side (we were done eating, but the offer was sweet), then headed straight kitchen to investigate, which was awesome. Our waitress was very attentive and ensured we had refills and checked on our table four times, which is perfect for us. For food and drinks, we spent 130$ total (no alcohol). It did pick up mid-meal around 12:30, and a lot of families, including doggos (outside only), were enjoying...

Came here on a Friday. Myself, friend, and two kids. This is the end of the week of Beryl, so things are crazy and I realize that. But if they were not equipped to be open they should not have been. SERVICE WAS TERRIBLE. Again I can understand things can go wrong and some things are uncontrollable, but EVERY SINGLE TABLE outside where we were had delayed food, did not receive what they ordered, and the server guy bringing the food out REPEATEDLY brought orders to the wrong tables. He pretty much was just walking up to every table asking "did you order this". It took 20minutes for the kids to get coke and Dr pepper. When they brought one mixed drink out (30min later) they didn't bring the other. And the response was, "oh we don't have bitter to make that. Would you like it with all the other stuff that goes in it"? Then brings out a glass of what looked like brown liquor and water and that's pretty much what it was. The appetizers came out at the same time with the main dishes. The 2lbs of snow crab wasn't hot, had to send 1lb back. While that one got reheated I started on the one that was semi warm, the crab meat was sticking to the insides of the shells. Overcooked. Ordered a shrimp basket that never came out. Asked server for 2 go boxes. 30minutes later after she passed us twice, asking if we were okay, we asked the manager to bring them out and remove shrimp basket and bring ticket. He does, takes the card, server brings the card back suddenly very attentive and explanative. I do not condone poor service, idc how bad the outlook is about people not tipping. I'm paying for service. My friend on the other hand sympathized as having previously worked in that industry and tipped. EVEN THOUGH, the same way the server communicated in the end what issues were happening and became attentive, she could've done at the beginning and throughout. First time at this place, had never heard of it. TERRIBLE experience. Will not go back or recommend.

Gruesome service 30 minute wait on cold food 20 minute wait for COKE and DR. PEPPER (kids cups) Never received water Never received shrimp basket. Boat sampler the calamari...