Bitty & Beau's Coffee — Restaurant in Frisco

Update #2: We were able to successfully work things out with the owner. We love Bitty and Beaus and are so happy they are so close!!

Deeply disappointed: My wife absolutely LOVES Bitty and Beau’s Coffee. In fact, she was so excited about the Frisco location that we checked the website weekly during construction, and we even attended the grand opening. I bought her a $100 gift card that day to celebrate her favorite coffee shop finally coming to town.

Unfortunately, our experience with the Frisco location has become increasingly disheartening—specifically due to the way the owner has treated my wife.

My wife drinks a caffeinated beverage daily—per her doctor’s recommendation—to help manage her chronic headaches, and because she simply enjoys coffee. Her go-to order is a large vanilla frappe with an added shot of espresso, which she pays for.

Naturally, with the extra shot, the drink exceeds the standard cup size. For a while, the staff kindly poured the “overflow” into a second cup so that my wife could have the full shot. But the owner later put an end to that practice, citing costs. So, my wife adapted: she purchased a Stanley mug and asked if they could just pour the entire drink (including the full shot) into her personal mug. This is a common practice at most coffee shops—and again, the staff were more than happy to accommodate.

Unfortunately, when the owner discovered this, they changed the recipe itself, reducing the milk to keep the total volume under 24 oz—even though my wife pays for both the full frappe and the extra espresso. The drink no longer tastes the same, and it’s no longer what my wife is paying for.

When she asked if she could simply receive what she orders—a full frappe with a full shot—the owner refused, saying that “Bitty and Beau’s is losing money” by honoring the request.

This has been incredibly upsetting for my wife. She is a regular customer, visiting 3–5 times per week, always paying full price. She’s supported Bitty and Beau’s since before the doors even opened in Frisco. She’s not asking for anything free—just for what she pays for, prepared in the way that used to bring her so much joy.

We love this brand and everything it stands for. But that spirit of kindness and inclusion feels lost when customers—especially loyal ones—are met with inflexibility and disregard. I hope the leadership at Bitty and Beau’s will reflect on this and make room again for the kind of customer experience that made us fans in the first place.

In response to the owner's message:

David, I appreciate the time you took to respond and for acknowledging our long-standing support of Bitty and Beau’s. However, I must express that your response, while polite, ultimately sidesteps the real issue—your decision to prioritize inflexible internal policies and marginal cost concerns over basic customer service and goodwill.

Let’s be clear: my wife isn’t asking you to violate any health codes or to make your business unsustainable. She’s simply asking to pay whatever it takes to receive a full-sized frappe with a full shot of espresso—the way it used to be made. Surely there must be a way to reach a mutually beneficial solution that doesn't violate any health codes.

We believe deeply in what Bitty and Beau’s stands for—that’s why this has been so difficult. We’re not asking for anything free, just the chance for a loyal customer to enjoy the same experience she once loved. I hope you’ll reconsider this policy and work with us to...

A Different Kind of Coffee Experience – and We Loved It ⭐️⭐️⭐️⭐️⭐️

We finally made it over to Bitty & Beau’s Coffee in Frisco after hearing so many great things, and it was everything we hoped it would be—and more. We make a point to try every new coffee shop in town, but this one wasn’t just another stop. It was a breath of fresh air.

Yes, the coffee was excellent. But what truly stood out—and what will bring us back again and again—was the staff. We learned during our visit that the heart of Bitty & Beau’s is their mission to hire individuals with disabilities. On the day we visited, there were five team members working, all of whom had visible challenges—and all of whom were doing their jobs with joy, pride, and confidence.

We were especially moved by Ryan, who greeted us at the register. It was clear that he has Down syndrome, and it was just as clear that he takes pride in his work. Watching him navigate the register and chat with customers was both heartwarming and inspiring. He brought so much positivity to our morning.

I applaud not just the concept behind this shop, but the courage and conviction it takes to run a business like this—especially in a fast-paced world where customers can be impatient or unkind, particularly during the morning rush. Bitty & Beau’s doesn’t hide who they are. They lean into it. And in doing so, they invite customers to decide whether this is their kind of place.

For us, the decision was easy.

We’d much rather support a business filled with this kind of love, intention, and authenticity than hand our money to another coffee chain. The positive energy was contagious, and we left feeling not just caffeinated, but uplifted.

Highly recommend making this part of your...

I went to Bitty and Beau’s today as someone who has spent their entire life working with special needs individuals, and was very disappointed. The staff seemed extremely overwhelmed, with little help/redirection from any supervisors on the floor. We waited for about 20 minutes and watched as employees circled around the back counter aimlessly as orders piled up, staff who clearly were supposed to be assisting on the floor were becoming frustrated with the situation and leaving. I was so excited to see a company like this in our community, and believe in the profound impact that these opportunities have on the lives of neurotypical individuals; it was extremely disappointing to see an organization with such a great purpose not supporting their staff in ways necessary for their individual success. I write this review not in disappointment with my experience and the company, but out of disappointment for the people operating this location-and the lack of patience, attention-to-detail, and intention it takes to operate a business...