Bojangles — Restaurant in Frisco

Overall experience was horrible. This was my first time ever visiting a Bojangles establishment. I stopped in because I was curious about the chicken because my husband kept saying he wanted to taste their chicken. I went in to dine in on a lunch break, and my plan was to report to my husband if the chicken was good for him to visit as well, however, that quickly turned into the most horrible customer service I have ever experienced in my 55 years of living on this Earth. The young cashier, Cameron, took my order and quickly I could tell she was incompetent. I requested over 5 times that I wanted my order to be large. Meaning large fries and large drink. My drink was a lemonade and she tried to claim there was only 1 cup size they offered for the lemonade when clearly the sign posted overhead showed 2 sizes for the lemonade with 2 different prices. Regular was $2.99 and Large was $3.99. Then, they even offered selling a half gallon. Had I known this request would cause such confusion and chaos, trust and believe, I would never have stopped by Bojangles. We'll, needless to say, MISS Cameron could not do her job. She decided to be blatantly disrespectful. She told me after the 5 time of me telling her I asked for a large thst I am nobody's mother. Excuse me did I just experience a twilight zone experience right here? Because this little girl clearly was not raised properly by her mother to respect your elders and clearly not trained by her manager to respect your customers regardless. I had to inform her I was a mother indeed. Then she said, you are not my mother. This escalated into me stating I was very happy not to be her mother because she clearly was not raised properly. The manager was called towards the front and tried to excuse her behavior as her being "new." New, I can understand but just plain rude and disrespectful, nope, not having it. So, the manager couldn't get it right either, another young lady with beautiful braids had to tell the manager that I wanted a large lemonade in a large cup! Manager looked like she was frustrated and didn't want to fulfill my order. As I watched her throw another heaping of ice in my cup, and throw the pre-made regular cup of lemonade in the large cup, I really started to tell her that's OK, just refund me so I can go. But I was interested in seeing how this would end watching her behavior now. After everything was bagged, they still didn't give me a large fry. I asked is that the largest of the fries cause it looks like a small and once again, I asked for a large. Young lady with the beautiful braids said do you mean a family size? At that point, I had enough. I got my bag and told MISS Cameron off for behavior and called her a distinct colorful name that fit her behavior. So, the manager stepped in and said I didn't have to call her that just dont return. I had no intentions on returning because like I said, that was my first time at a Bojangles, and if that's how they treat their customers, they can keep their chicken. MISS Cameron and the manager followed me out the establishment still keeping up unprofessional behaviors and having the nerves to record me on her phone?! Wow, okay. Nope, I should have been recording them because it was truly unbelievable. Black folks always hollering about unity and purchasing from black establishments. However, the behavior demonstrated at Bojangles that day by the cashier and her manager was appalling and unprofessional and very much why I will not spend my money at a Bojangles ever again. I do not know how the food tasted because I was so angry when I opened my chicken sandwich and saw a bug on my lettuce, I threw the entire meal away. All the employees were black. I am black. There was no unity that day nor professionalism. No need to return and not because I was asked not, but because clearly they were in the wrong industry because clearly they do not understand the concept of providing excellent customer service so we, as consumers, will return and spread the word for others to come and patronize your business. Happy...

BOJANGLES FAMOUS CHICKEN ‘N BISCUITS®? Should be Bojangles LITE. Since the 1980’s I have been hearing about Bojangles Famous Chicken ‘n Biscuits® (BFC&B), from my friends that have visited in the East, especially around Charlotte, NC. I always said that if I were ever on the East Coast, I would try them. As (BFC&B) has spread they have reached a Cult following in the South. On YouTube® they are featured often. “MASHED,” one of my favorite YouTube® channels rates their Fried Chicken seventh out of a field of 16 Fried Chicken Places, nationwide. However, their “Boneless Chicken Favorites,” by now myself, and YouTuber’s, rated in the middle of the pack, compared to other restaurants that offer the exact same thing. Their Biscuits, which are particularly good, I will admit, various hot sauces, spices, and dirty rice sides are what truly separates them from others. When they started opening restaurants near my area of the world, I was so excited. If you go onto their webpage for Bojangles you see this big menu with all kinds of different options. Pictures of food that make you melt. BUT BEWARE!! This is not a real BOJANGLES FAMOUS CHICKEN ‘N BISCUITS®. They should call themselves “Bojangles LITE”. You the public, just thought you were getting a real BOJANGLES FAMOUS CHICKEN ‘N BISCUITS® but we “Fooled You”! They only offer what they call “Boneless Chicken Favorites,” and Chicken Sandwiches. Which is just another name for Chicken Tenders or Fingers. The exact same as Raising Cane’s Chicken Fingers®, Layne’s Chicken Finger’s®, even Chick-fil-A®. And let us not forget the similar Restaurants that tried this in the past in this area, like Zaxby’s®. Is it too much to ask that a chain Restaurant serve what is on their National Web Page? Our Popeye’s Louisiana Kitchen’s® in this area, are the same way. Only offering a portion of what the National Web Page Menu offers. Who in Corporate, is the marketing genius, who thinks this kind of franchising freedom is good business for their brand name? I give this place an overall three stars out of five. The food is all right with biscuits being spectacular, but the décor and menu offered is below average and disappointing. The price is high compared to their competition. And you get a better meal for $10.00 with Raising Cane’s or Layne’s if you like Chicken Tenders. I for one prefer my fried chicken with bones. I do not enjoy biting into mystery meat that is fried extra crispy. You know Legs, Thighs, Breast, and wings. And what is wrong with that, Bojangles LITE? I will not say never but I will go...

First, my 6 year old son loves this slightly spicy chicken as his nose ran as he kept taking it in 😆. Seems some good meal items for kids. Service was good and friendly staff! Atmosphere was a little weird. I think it's because it's a small space maybe and the tables were just along the walls so everyone stared around the place for some reason. 😅 My opinion, though and the reason I only gave 3 stars on the food itself and overall, is that while I can certainly appreciate the generous sized chicken tenders, other than that, there was nothing that set them apart from other fast food Cajun fried chicken tenders. The french fries were cut thin and thus were a bit hard by the time we made it home. Warmed them, and my kid still ate them up. They were seasoned well, but as an adult, I expected better than fry sticks. We also got the dirty rice. The flavor was lacking, unfortunately. I think it's because the seasoning was mostly in the meat and not much on the rice mixture, and there was not a lot of meat. Got baked mac n cheese as well. Looked like regular mac n cheese, but tasted good to me. Though, my son didn't eat all of his and I didn't give him much; and he usually loves mac n cheese. Also tried the Bo Berry biscuits. The biscuits are nice sized, but the biscuit flavor is too overpowering. The icing is good, but that flavor was just too much to eat the biscuit. My kid took a bite and afterward only licked the icing off the top. The berries inside were nice and had good flavor alone. We didn't try the regular biscuits that came with it. We got a six-pack of both 😐. The sweet tea in the jug is AWESOME! We both had multiple refills as we ate. Will probably buy that on its own sometimes. Last, though we ordered the jalapeno ranch, we didn't get any. Must have been out. We also ordered the house ranch and peach honey pepper dipping sauce; both good but the house ranch went better with the chicken to me. In replacement of the 3 jalapeno ranch we ordered, they gave us barbecue, honey mustard, and creamy buffalo. All had good flavor, but after the ranch, the barbecue went best with the chicken to me. I think it's because there is an aftertaste to the chicken that the ranch seems to reduce; almost removes. They should offer a white gravy with it, in my opinion. Welp, that's what I got from my first Bojangles experience. Time for another refill...