Desi District - Prosper, TX — Restaurant in Frisco

We had a very disappointing experience with this restaurant. We specifically ordered a full tray of fry piece biryani, but instead, we received a half tray of regular biryani. This was not only a mistake but a clear case of negligence.

When we contacted the restaurant to report the issue, we expected a simple apology and a resolution. Instead, we were met with rude and disrespectful behavior from both the staff and the manager, Mr. Ravi. They were arrogant, unapologetic, and completely unprofessional, especially in the way they spoke to the women in our group — with no courtesy or respect whatsoever.

To make matters worse, the manager threatened us, saying things like “You can’t do anything.” This kind of behavior is not only unacceptable but deeply concerning. No customer should be treated with such hostility when raising a genuine concern.

What should have been a smooth and respectful conversation turned into a stressful and upsetting experience. The complete lack of accountability, basic manners, and customer care was shocking.

We strongly urge the management to take this matter seriously and train their staff — especially Mr. Tirumala— on how to communicate professionally and respectfully. No customer deserves to be cheated, disrespected, or threatened.

This was truly one of the worst experiences we’ve had with a restaurant. We will not be ordering again, and we hope others take note of the kind of service being...

Extremely Disappointing Experience – Wrong Order, Rude Staff, and Threatening Behavior

We recently placed an order for a full tray of fry piece biryani, but to our shock, we received only a half tray of regular biryani. When we contacted the restaurant to report the issue, instead of resolving it politely, the staff and the manager (Mr. Tirumala) behaved in a completely unacceptable manner.

Not only did they refuse to acknowledge their mistake, but they were also rude, disrespectful, and unprofessional, especially towards the female members of our group. The manager, Tirumala, spoke in a very arrogant and aggressive tone, showing no sense of customer service or basic courtesy.

What made the situation even worse was that they threatened us, saying “you can’t do anything”, as if customers have no right to raise a genuine concern. This kind of intimidation and dismissive attitude is absolutely shocking and reflects very poorly on the restaurant’s management.

We did not expect such a horrible experience — from getting the wrong order to being treated with disrespect and threats. It completely ruined our occasion and left us feeling frustrated and helpless.

Customers deserve to be treated with respect and fairness, not arrogance and intimidation. If this is how complaints are handled, it raises serious concerns about how the restaurant values...

TLDR: Go here if you want good Indian street food. The chicken 65 biryani was terrible

The food was incredibly disappointing since I have been to other locations have had a good experience with them. Let’s start with the food

I got the dahi puri, vada pav, and chicken 65 byriani. The Vada pav was very good but it was a bit too sweet for my taste.

The dahi puri (on the second time) was alright. They are a bit bland and a little hard eat all in one bite.

Now unfortunately I had to send back the dahi puri the first time because the guy who made it just left it sitting there without calling our name. I had to go up and ask where it was after a considerable amount of time.

The chicken 65 biryani was atrocious. It was possibly the worst chicken Biryani I have ever put in my mouth. The rice had the flavor of crunchy water. The chicken piece was cooked well and tender but lacked flavor and spice even after maxing out on the spice scale (my white friend who was trying Indian food for first time said the same thing).

If you are okay with bland food and good ambience or you need Indian groceries, this would be a good spot to go to. Otherwise, it’s an utter waste of...