Roll & Poke — Restaurant in Frisco

My review from over 5 years ago is shown under the dashes at the bottom. I had to edit it because the customer service in this place is terrible now at times. Only the owner is very nice. I had 2 incidents in the last year+ and they have a lot to learn about "the customer is always right". They have free miso soup (if you dine in), but the pot where you help yourself to it is almost always empty, conveniently. We were 5 people, one of the kids was an international student who doesn't speak English well. There was not enough soup for all 5, so I gave mine to him. Later on, we got our food and eventually the free miso soup pot got a bit refilled - note they barely add any, just about 3 inches from the bottom, a few customers and they are out again. So the student went and got what seemed like a second serving. Thete is a handwritten sign next to the pot that says only 1 per customer. He didn't see it and I was busy putting the tables back that we had moved and didn't notice. The lady working there started calling my attention that it's not allowed, only 1 per customer. I told her there was not enough when we arrived before so this was technically a 1st serving. Mind I go there at least once or twice a month, they know me, and I had just spent $150 in food for us all. You are really going to pick on me for an extra laddle of miso soup??? And I even left a tip while you are not taking the food to the table or waiting on me at all. And this is not the first time. Another time, they forgot to put a 2nd scoop of fish in my Poke, and I saw it when I got home as it was a to go order. I called, and they said they would give me $2.50 for the scoop. Again really? A $13.50 dish consisting of salad and 2 scoops of fish, you forget to put the 1 scoop of fish and I have to drive 15mn back to get $2.50 back? You should have apologized and given me a free Poke bowl. That's what good customer service looks like and what they would have done in other places. Time to find a new Poke place after over 5 years of loyalty, just for a soup. Ridiculous and sad. The food is good though. ≈=========== Favorite (and best IMHO) Poke in north Plano/Frisco area. Sushi is great too. While it's a no frills place, it's always very clean, staff is supernice and food is delish. I have tried most Poke places in the area, and this is by...

After eating here for several years now my wife and I have decided to find another poke restaurant. last night at 7:30pm we arrived only to have the cashier tell us they close at 8pm. If you want to leave early then change your hours. Again last night they were out of soup and since it was 7:30 they weren't going to provide any soup. When I asked I was not even offered an apology. Soup has been out several of our recent visits. They use to keep plenty in the serving bowl and the past year plus have kept a bare minimum. The stores glamour photos show actual bowls...the reality is you will be served in a styrofoam to go container. Last night it was a "cut in half" to go container. Lovely. When we first started eating here I was introduced through my cycling club. We enjoyed poke and a beer, shortly thereafter they didn't renew their liquor license so our cycling club stopped as patrons.

Since they can't be bothered to properly serve us 30 minutes prior to closing, consistently provide the complimentary soup or serve us with a decent bowl...well we...

This is a trusty local poke place.. someday I'll remember to try the rolls. Their standard toppings are more than what other poke places offer and are often included in the cost. One small thing I appreciate is that you can make special requests in the delivery app, e.g. sauce on the side. FYI poke is delivered in those flap top to-go boxes and is at risk of some spillage depending on your delivery driver.

If you're dining in, the self-serve/free miso soup is a definite plus. Interior is clean with ample seating. Service tends to be speedy which works out when I'm in a bit of a rush.

However, one thing that bums me out is their very heavy use of single use plastics. Several years ago their dine-in food was served on normal dishware- now everything used is either plastic or styrofoam. They don't do full table service so I'm guessing the idea is to prevent utensils and bowls being accidentally thrown out and/or streamlining operations by not having to wash stuff, but a bummer...