Bojangles — Restaurant in Fultondale

First and Last time. OK just like the other guys we were over charged for what we got. We didn't get the fries we paid for. We paid almost 24.00 for 8 chicken fingers. 2 small drink that was supposed to be Sprite but it was a knock off brand. And 2 small cups of slaw. The slaw was good, but the chicken fingers?$#@$.. You are a CHICKEN RESTAURANT IT'S ALL YOU DO... For 24.00 for 8 chicken fingers at least use REAL CHICKEN!! The sponge flavors chicken is awful.. The employees can only cook what you give so that is not their fault. What is there fault I went over the order 3 times in the drive thru 3 CF slaw and fries 5 CF slaw and fries. I went over it at the window. Even the manager told they wanted fries with there slaw. AND THEY STILL GOT IT WRONG? We drove back to the drive Thru and they wanted 6 more $$$ to get the fries. We just left. Went in to use the bathroom it was very clean almost as if it hadn't been used. Putting that aside, I like rap music as much as the next guy but in a family restaurant just doesn't seem to be the best place for it. Granted now one was eating in the restaurant at supper time on a Sunday. Then I took the online survey which I never do. And after 20 or so questions they they wanted to know my race what does race have to do with it?? Take the race off your survey everyone deserves real chicken...

Dear Jose, Brian and Jackie,. This was a horrible experience. I have loved Bojangles since it opened in Charlotte. Today's experience was sad. My son asked to substitute Bo Rounds instead of fries. The lady said they didn't have any cooked " do you really want to wait" Yes. We were told to "pull forward" in order for the Bo Rounds to cook and they would bring us our order. After 12 minutes, I backed up to the window, since there were no other vehicles in line, to ask why such a wait. A different lady picked up a bag and handed it to me. She apologized for the wait. We pulled to the other side to enjoy our meal. OK. here we go. There were no Bo Rounds, but french fries instead. My son went inside and was told they had forgotten our order? Again she apologized. We left to continue home, another 70 miles. Unfortunately the chicken strips were small, extremely salty, overcooked, cold and greasy. Only the Bo Rounds were fresh. I think we were the victim of lunchtime leftovers. I couldn't eat my meal. My son ate most of his and is now suffering with indigestion. Oh at least we had the fries as a bonus. I squeezed one and grease dripped, not just a little, but a lot. This was truly a letdown as my expectations were high and now I am frustrated. I'm not hungry right now. Come-on Bojangles. Don't let this...

My daughter and I stopped at this Bojangles on a road trip to Atlanta. Honestly, I didn’t have a great feeling about the place when we parked. There were three cars in the lot - one in the front, one on the side and one in the back.

We walked in and there were NO CUSTOMERS inside. Two of the staff members were sitting at a table and eating. They didn’t look up from their food or say anything to us.

We walked to the register and looked to the left behind the glass partition where the metal bins/containers of all the sides items are supposed to be kept hot. Thecontainers were ALL EMPTY ike they had been freshly washed and totally unused.

A manger-looking person walked sort of toward the register. I assume she was the manager because she wasn’t sitting at table and eating - maybe she already had. Also because she was wearing a headset. She didn’t look to the register. She didn’t say anything to us. She slowly started approaching the register, but she was walking sideways - her body was turned to the left. She looked tired and irritated.

I looked at my daughter, said, “Let’s leave.” And we did. We are on...