Baskin-Robbins — Restaurant in Gallatin

I worked, as a cake decorator, at the BR close to Rivergate for close to 10 years. We were expected to give our customers excellent customer service, keep our store clean and neat, and the ice cream looking appetizing and free of ice. Obviously, this is not the case at the Baskin-Robbins in Gallatin TN. Two of my grandchildren and I went to this location recently. 2 girls were behind the counter when we entered. As we entered, one went to the Dunkin side and the other just stood behind the counter looking as if she hated her life. We had a hard time deciding what ice cream to choose, as about 75% of the ice cream was either covered in ice from the ice cream scoops or had frost from the sides of the freezer. I told the employee that I came in wanting some baseball nut but no way I could eat it with all the frost on it. Her response was a shrug of the shoulder and hmmmmm. My grandchildren each got a scoop of rainbow sherbet with sprinkles. I had to wipe the table off myself as they were dirty. The employee on the Dunkin side was as enthusiastic as the girl on the BR side. I ask about the donuts and was told that they were out. As we were leaving, I asked the girl, on the BR side, who is the manager. Her response was “I don’t know”. I asked who owned that location and got the same response. Needless to say this was a very...

For a while now, the talk amongst the town is how terrible the local Baskin-Robbins is. Well last week against my better judgement I decided to make a stop to get some ice cream.

When we walked in, we were the only customers in the building. The two visible employees were hanging out with their friends in the store. The girl sitting at the table chatting with her friend yelled across the store to the other employee, ‘Can you help them?’ His response was walking to the back of the store to grab another employee to help us. This entire time we are awkwardly standing just wanting to be helped but no one wanted to! We went in hours before they closed, so it wasn’t like we walked in the last few minutes they were open or anything. We finally get what we want and pay for it, all the while the employee getting our stuff was chatting with his buddy across the counter. We paid for our ice cream when then the employee decides to tell me that the particular flavor I got today has been really runny. I’m not sure why he didn’t tell me that when I asked for it. But he was exactly correct about it being runny.

This store has a bunch of kids working for them who don’t care at all about their job, and it’s very obvious the very second you...

To piggy back off my husbands, who stated he believed the worker quit. 6:30 on a Friday night!! When we entered the place was empty. One worker in Dunkin side and one worker in BR side. Out of the 20 something icecream flavors maybe 5 max were labeled. When I asked what a flavor was the employee replied with only “ I don’t know” and was just super stand offish. We finally did order without knowing what flavors we got and went to sit outside. While walking out another couple was walking in and the employee then loudly says “they just keep coming in” . The couple stood at the counter while we ate outside and soon the employee walked out and sat at the few tables and made a phone call. While we were eating our ice cream 3 other families came in and no one ever when to the BR counter to help the now 4 groups at the counter. When we were leaving probably 15 minutes later, the Dunkin employee was walking over to take ice cream orders. It was just a super uncomfortable atmosphere!!! Only positive was the kids did enjoy...