Wendy's — Restaurant in Garden City

Had the most ridiculous/frustrating experience at this location. Google maps said it was available for dine in. We pulled up, towing a boat, with 3 children all who needed to use the restroom before eating. All the doors are locked, with a sign that says “dine in closed.” Since we cannot drive through as we are towing a boat, we now are unable to eat here. My husband gets the idea to use the app. So we’re standing outside the door, all 4 employees inside the restaurant are staring at us (not busy at all), leaning against the counter, and laughing/joking around. The drive through had ONE CAR IN IT. We spend 5-10 min getting our online order going on the app when one of the employees comes out to see “if we needed help.” We explain the situation that we’re unable to drive through, and we just want to eat. She tells us they are short staffed so the dining room is closed. When I proceed to tell her I can see all of her employees standing around staring at us and they don’t seem that busy she just shrugs her shoulders.

At this point, the app will not let the order go through. We ask what our options are and she said “well, I guess I can take the order for you.” Why can we not just go inside?! I would understand the situation more if the drive through was full or there were a ton of people waiting for orders. We were the only customers standing outside the building. No cars in the drive through. Why the heck is the dining room closed?! You were not busy and not every car can go through the drive through. Worst Wendy’s experience ever.

She came to grab our credit card to take inside to charge us for the food. We paid $34 for a sub par, frustrating, mediocre food experience.

Also, my 3 and 7 year old sons ended up peeing in the bush, so...

Went to the Overland location last night (approx 5pm) because it was conveniently nearby. There were a total of 3 cars in the parking lot and nobody in the drive-thru (This probably should have been my red flag since it's dinner time for people and yet there are not any customers here but plenty at other dining facilities). I went through the drive-thru and had no issues with ordering. Problems occurred when the food was provided to me. Taking a quick look in the bag, things look fine, but once home and able to take everything out, I discover that the most expensive burger I ordered was not there. Also, I ordered several 6-piece nuggets and find that each only has 5. I paid for approx $12 worth of food that I did not receive.

There is no reason fathomable to have an order so jacked up when there is nobody in the restaurant. It's pure sloppiness and lack of care by the entire staff. It's that old "It's a drive-thru order...They'll be gone before they notice and then so what if we got it wrong" attitude.

Of course, I try to call to get this remedied, but nobody will answer the phone and I only get a voice mail message. So I leave a message to call me, but as of this post, no return call has been made. I will give a small amount of time to remedy the situation and then I'm moving on to the...

Went through drive thru for a salad. Menu had it marked $7.99 and guy taking order gave me total of $8.46. Went to window and girl gives me price of $9.53. Informed thats a different price than the guy just said. "Oh I think we just changed price today. He gave total from memory." Informed their signs still said 7.99 and thats what they should honor. Manager comes over. Yeah the $9.53 is the correct price. It's on the system there's nothing I can do thats the correct price. "Why didn't it get changed out on the menu then? How do I know its changed if your menu still says 7.99 out here?" (Very rudely) well its the correct price I've been gone the last couple days so didn't know they changed pricing but its correct. Me, " its 9pm. If its been changed all dY why isn't the menu out her changed as well?" Another employee goes, "because our day shift is lazy". Mind you at this point there are 5 employees just standing there 4 of who were out front hanging out smoking when we originally pulled up but of course its day shifts fault the signs aren't correct. I understand raising prices but to blame others for the menus not having the correct price and being so rude about it to us was just...