El Pollo Loco — Restaurant in Garden Grove

Very long wait, 20 minutes for 3 cars back. Only stopped because I needed something quick to eat on my way to pick up my kids. So, the timing is half of why I did 2 starts. Secondly, the rice was either overly browned or it had dried out. It was crunchy and not good at all. I ordered two BRC burritos, I wanted pico & creamy cilantro inside the burritos, but they are charging .40 cents now, so I just got the cup of it, which was also .40 cents. It's also disappointing because the pico was almost non-existent, minimal, and only on one half of the burrito. It also STUNK. I got back into my car after getting the kid's and I thought I had left some food or something in my car that made it stink, spent time searching my trunk and car but did not find anything. Put the second burrito in the fridge, and the next day, my car has zero smell. I smell it in the fridge now. Tossing it. $7 lost. Next time, I'll spend a couple more bucks and get Chipotle, more food, and taste way better.

Also: Due to the app only giving rewards points if scanned BEFORE paying, with no option to get points with your receipt, please please have your employees ask customers if they would like to scan for rewards prior to paying. Already lost $25 in rewards from my last two trips.

Employee was friendly enough, no complaints. She was sympathetic to me being bummed about the new charge for cilantro dressing, not her...

What I don't understand is why when you are ordering your food ahead they ask you for all your personal al info. I get it ask for my telephone number that's okay but when you are asking for my email that's personal and that shod only e shared at your account not theirs. It should be your choice who you want to give it to and not be told you can finish your order unless you give us this information. Why is that? I was not happy with that that's why I just walked in to buy. I asked the cashier why they do that and he said he didnt know. I asked again and he said and I quote I just work here. Wow really not even your cashiers know how to answer that. I really think that you should change that policy because your are basically invading someone's privacy and that's not right. Had I given my EmaiI I can almost guarantee that I would of started getting a bunch of emails from them that I don't want. El Pollo Loco you might want to think about that policy you have of asking people for their...

Idk what happened but this place has gotten so much worse! I've gone a few times where POLLO Loco, POLLO MEANING CHICKEN is out of chicken. I've waited in drive through and they've sent me to go park and wait stating it would be 20 extra minutes.After 20 mins I was forced to get out of the car because 30+ mins had past by and still no food. They always forget to add salsa roja, even after it being requested. Today I stopped by at 10:15am by drive through, after waiting a couple mins no one said anything so I said Hello. A lady finally responded saying they were NOT opened. They need to adjust their hours online because according to the girl who responded she said they were not opened and it was already 10:15am. They need new management and retraining. You can't get a hold of anyone if you call and complain about missing items. So frustrating. I guess writing a review is the way to get my complaint through since no one...