Pizza Hut — Restaurant in Garfield Township

Went in there tonight around 7:30. Had a new waitress who forgot to put in our quepapas appetizer order. My husband and I both ordered the spaghetti with meat sauce and mushrooms with our spaghetti. Both spaghettis came out within 10 minutes (the quickest I’ve ever gotten two spaghettis is 20 minutes). Both were ice cold and our mushrooms were raw. I called the waitress over and pointed out that our spaghetti was cold and the mushrooms were raw. She kept apologizing and took them both into the kitchen to the manager that was working back there. She talked with the manager and I heard her loudly yell “if they wanted their mushrooms cooked they should have said so”. Okay - never in the 5+ years that I’ve been eating there have I ever had to tell anyone to cook my food before serving it to me. This is your manager - a person you have placed in a seat of authority. She doesn’t know that mushrooms need to be cooked. Sure some mushrooms don’t, but who would eat mushrooms in spaghetti that were not cooked? It’s never come like that before. Never! I think I would say something if I wanted them raw not cooked. The manager didn’t even have the decency to speak with us about it, she let her new waitress do it and hid in the back of the kitchen with the new cook. I have never been treated like this before in a restaurant. I can tell your manager you had on shift was a new manager. It clearly shows. I know my $50 once a month may not mean anything to a huge corporation like Pizza Hut but you ruined my night. Your waitress and your terrible manager ruined my night and we will never visit your...

With chain businesses, I always start at a 3 and go up or down according to how our local version of this chain measures up to the experiences I have had at other versions of that chain.

Very little has changed since I visited Pizza Hut with my high school buddies decades ago. In the Traverse City version, there's no terracotta tile with black grout on the floor... instead it is carpeted. There's no Pac Man game in the corner, either. But everything else, and I mean EVERYTHING ELSE is exactly the same as I remember it. The booths, the wallpaper, the salad bar, everything is the same. And that was comforting to us.

The price can add up if you get side salads, our bill was upwards of $50 for a large pizza, a personal pepperoni, 3 drinks and two side salads. If we would have gotten water, along with no side salads, our bill would have been in the $30s, which is reasonable, and also around the price you would expect from a meal at Pizza Hut. By the way, what are you getting a salad for? You are at a Pizza Hut. Stuff your face with some buttery slices and call it a day.

4 stars for nostalgia and consistency through the ages, as well as kudos for not changing the recipe of your pan pizza crust. If it ain't broke,...

Seriously disappointed in this Pizza Hut. I ordered pizza 8/3 and asked for it well done. My entire life, I’ve been asking for my pizza well done because I can’t stand the taste of cafeteria-style undercooked pizza. The pizza arrived and it’s doughy and only halfway browned on top. I called and let the store know and they said they’d credit the $20 for my order to my Pizza Hut app. Great, awesome customer service, right? (The only thing that’s keeping this review from being a one star review).

Fast forward to today, when I decided to cash in my $20 for a new pizza order. I go through my usual ordering specifics including typing in “well done” into my special requests box... and the pizza arrives and it’s completely RAW. Pale, sickly looking crust, slimy insides - the whole nine yards. I don’t order pizza for delivery just to have to spend an additional half hour baking it in my own oven. Seriously, WORST two Pizza Hut experiences I have ever had. I’ve been a Pizza Hut person for years downstate, but Traverse City Pizza Hut just takes the cake in poor pie management. Thinking it might be about time to switch to a new pizza place. Very...