ABC Warehouse — Local services in Garfield Township

Very dissatisfied with the customer service I received when my laptop quit working and I tried to use the extended warranty. Was told that there was only one person, the manager of the Small Appliances department, who could help me, and that I would have to wait until he was in to get any help. Was told, rather impatiently,that there wasn't any other person there who could so much as answer a question about my computer or the two-year warranty we paid for. Finally talked to Jerry, who filled out the repair paperwork and took my computer, only to be called an hour later with the message that the laptop I had under warranty was a 15 inch and the one I brought in was a 17 inch, and so it would not be covered. Came back in to talk to Jerry, and he told me I didn't bring in the computer that they sold me with a warranty, so they couldn't help me. Asked Jerry to see whatever info they had on my computer purchase, so he showed me the sales receipt info, which had the model number. I proceeded to look at the model number on the back of my computer and point out to him that it was the exact number on the receipt. Was told it might be the same number but it wasn't the right computer. I tried to explain to him that if it were a different size computer it would not have the same number, which, by the way, actually said 15, meaning 15 inch. He finally said he'd send it in and that, "we'll see." I finally went over and took a laptop right off their shelf, exactly the same laptop as mine, and Input my laptop and the shelf one right on top of each other and asked him, "aren't these the same size?" He said yes, and I told him the shelf one said 15 inch right on it.

Never once did he apologize or even acknowledge that he was mistaken. Just that he'll send it in and, "we'll see."

My advice? Buy your computer at Best Buy, where the friendly and helpful customer service doesn't end once the...

The sales rep was extremely friendly and helpful and I would gladly purchase from the company again if they changed the delivery company. The delivery was extremely unprofessional and their appearance was dirty and unkept. (9:00 am delivery) The first delivery was a mattress and box springs. We told them that we have new carpet and new hardwood floors and asked if they would take off their shoes. One individual remarked back in a sarcastic tone that he wasn't taking his shoes off. So we asked them to leave the items on our deck and we would carry them ourselves. The plastic covers were so dirty we had to wash them off before bringing them the house. One spot where the plastic was ripped, the delivery men left dirty black finger prints on the mattress cover. The box spring fabric was snagged on each spot were the wood made contact. It appeared as though they had dragged the box spring over a hard surface corner and the friction had damaged the fabric. We contacted ABC and they ordered us a new box spring. The same individuals came today at 8:30 am with the replacement box spring. Again they were dirty and unprofessional. We had the original box spring on the deck with the original plastic cover ready for them to pick up. One individual decided that it was faster to run through my flower bed rather than on the sidewalk. (no wonder they have dirty shoes). I commented on his travel in the flower bed and he responded sarcastically, 'Sorry I walked on your mulch.'. I responded that there are tulips already growing in that flower bed. I was furious. We have been spraying these flowers to protect them from the deer. I guess we need to have six foot fences to protect from unprofessional delivery...

Not worth it. Fine selection of products - we came for the mattress. We're big Stearns and Foster people and this was one of the only stores that sold locally. They had quite a bit in stock and turn around times were quick.

We bough a king size stearns and foster, and a box spring on an additional purchase.

The sales and delivery experience was what did us in. In short: -- very commissions focused, at the expense of the customer experience. A woman shouted "who's turn is it" when I walked in. The man who's turn it was was busy so I had to wait, even though there were a number of other sales agents on the floor. -- the sales person rung me up for the wrong order. wasn't apparent until time of delivery. mistakes happen, but very little accountability on their side for the mess up. i called immediately to inform them, they said they would call me back to resolve and never heard from them. made several calls, only offer was to remove the delivery fee which I had no idea there was a charge for originally. see next bullet. -- they don't tell you about a delivery fee. but very eager to offer to deliver it to you. to me, this was the most frustrating. only $29.99 but felt very deceiving and slimy. -- delivery only gives you 30 min notice, and a date. this made it very challenging for us as we are moving into our new place thats 40 min away. -- delivery brought their children to help. we found this to be pretty awkward. i understanding having to bring your children given circumstances, but not to help.

Anyways, I'm sure if you're just purchasing something in the store and bringing it home. It's fine. Having to deal with them beyond that, just isn't worth...