Starbucks — Restaurant in Garfield Township

Shoutout to the Starbucks on Garfield near S. Airport… I work in hospice and some days can feel heavy. Today is one of those days. On top of that, I have a cold and a froggy voice so I stopped into Starbucks to get a drink to coat my throat. When I got to the pickup area, there were TWO drinks waiting for me. Confused, I asked the staff if this was correct. The man who had taken my order said, “oh yeah, that’s for you. It’s one of our teas with a little lemon and honey for your throat.” I’m not a frequent customer and I was only in the shop for a few minutes. This man took notice of my situation, addressed me by name (I was wearing my name tag for work) and filled a need. This truly was a great customer service moment.

This totally...

Past 3 times I’ve been there they have given me the wrong drink. They did give me a free correct drink each time (as they should) but refuse to even THROW AWAY the incorrect one. Then today, I pulled up and the girl at the window was not even paying attention as I ordered. Then I was given the wrong drink AGAIN and was given attitude when I asked if they could get rid of the incorrect one. Won’t be...

Let me start off by saying that all of the employees here are great. But I want to single out Zach here. What an amazing human being!! He always sounds happy over the headset when taking my order. I always get a bright smile and he asks how im doing. You can tell that he is just a happy person. That can make all the difference when its early in the morning! Get more...