Arby's — Restaurant in Garland

So had a great experience last time. But last night was not . Went inside, witnessed a lady, mopping the floor. Bad attitude, and did a lackluster job - half the floor was wet and sticky! Worst part 〽️- after she was "done" ,went straight back and came around to the kitchen sans washing hands, and started bagging food and handing it through the drive thru window¡ I'm glad I had a wild hair and decided to go in this time...Didn't catch her name, but she was a large lady, black hair. Literally saw her mop the floor, not wash her hands, and put her fingers in the fry boxes and put them in bags for the drive thru customers. Thankfully the other girl, and the guy(who was the only one wearing gloves mind you) served my order. I don't think I'm going back. Scratch that I'm not going back. Went at 8:20 pm last night if y'all want to fix this issue. it was not the Hispanic man or woman btw... It's just a shame I wrote a good review after a very pleasant experience & then the next time this happens, Because the other 2 were good workers, and one bad apple just really messed it up. It was a busy night, with 3 cars and 3 inside. Completely soiled a solid review and everything really... Gonna try the Wendy's fish sandwich, didn't know...

I went through the drivethru for lunch yesterday. I ordered two beef and cheddar melt meals. I asked the lady very nicely for extra Arby’s Sauce and Horsey. I get home and open my sandwich to put sauce on it. SERIOUSLY a SPECK of cheese sauce on my sandwich. I wish I could post a picture of that pathetic sandwich on this review. I believe the lady at the window had it out for me because she DID NOT give me extra sauce, but only two of each. Her customer service was absolutely terrible! That women could not smile to save her life. Acted as if I inconvenienced her by coming through the drivethru in the first place. When I asked to please give me extra sauce, she didnt even say anything, just shut the freaking window and I KNOW she heard me. YOU chose to work at Arby’s! Not me! For $15 for fast food, I would at least expect to have a decent sandwich. We seriously got the BOTTOM OF THE BARREL curly fries. Hard as a rock and just small bits and pieces that would possibly be at the bottom of the bag. I do not plan on going back to this location. Arby’s in Rockwall had it down and had amazing customer service. Too bad they are no...

Tonight is the second time I've come around this time of night, hours clearly say close at 10PM, and I've been told they're closed or completely ignored. Arrived at the drive thru speaker at 9:40PM, waited about 5 minutes at the speaker asking multiple times if I can order. Decide to pull up and I'm ignored until I make eye contact. Same two female workers whom ignored me the first time I came last week, told me they're closed and I responded that they should be open for 15 more minutes. She then told me "oh well the manager had a family emergency and had to leave so we're closed". I don't believe this to be true but if it is so be it. Don't leave you're lights on, and I know you see and hear me pull up, so simply get on a headset and inform me instead of poorly ignoring me. If you can't stay open until the listed hours, please change them and don't waste your...