Dunkin' — Restaurant in Geneva Township

Never going to this Dunkin Donuts every again!!!! Everytime me and my family go here we are always ordering anywhere between 5-6 large coffee drinks and even more. So we're spending $25+ everytime. When we are ordering we get rushed to order when there is no one in the store. The last time that we were here I was getting 6 large coffee drinks and a bday cake for my brother. The girl with the short brown hair is always giving me attitude everytime I go there. Well this time she was so impatient that she ended up taking her drive thru head phones off and started giving me attitude. She told me that the coffee drinks that I was getting were too sweet and she couldn't put my brother's name on the cake. Than she saw that we were getting disappointed and she says hold on and went to go grab a Asian worker there and I had to explain to her what we wanted. We're Asian also but me and my family speak good English because we were born here. So it wasn't like she couldn't understand us. I felt like we were being discriminated on. Than when we finally got our order the cake was right but the iced coffee weren't because she made them. My pumpkin iced coffee was completely wrong. I did not say anything because I did not want deal with it. So yes we will not be going back to your store no more. So you have lost good loyal paying customers. I would rather go to the Dunkin Donuts on the west side of Aurora which is 15 minutes away rather than go to this one which is only 5 minutes...

This place has gone down hill in the past year or so. I don't know if it's new management but all the helpful people who didn't screw up my orders are now gone, replaced with people who do screw up your order. Been here many times to get a bagel sandwich and a medium vanilla iced coffee. Done that order at least 10 times since they've been open, now they tell me that it isn't possible to swap in an iced coffee for the normal medium regular coffee.

What?

They have messed my orders up the last 3 times and I'm done with this place. Hard to communicate the order through the speaker when the person is really hard to hear.

Edited: Years later, it's...

alreadu the worst dunkin I’ve been to but today it got worse. My bill was $8.29 and I handed the cashier what I thought was a $10 bill. When I glanced back up I noticed that I had accidentally handed him a $10 bill and another bill. Not sure what bill but I know I saw two bills. Before I could say anything he closed the window. When we opened it back up I told him I handed him two bills but only to be told I did not. I know what i saw and this is the same cashier that’s given me problems in the past. Would not be surprised if he swiped the bill and tried making me seem like I’m an...