Jersey Mike's Subs — Restaurant in Genoa Township

Summarized review here:

As an experienced food service worker specializing in making subs, my recent store experience was unsatisfactory. The service was mediocre, with employees chatting instead of attending to customers. Despite being the only customers, we felt ignored. The sandwiches weren't as good as expected, and the store wasn't as clean as it should have been. Some staff seemed disinterested, and there were issues with portion sizes and freshness of bread. Overall, I was disappointed. I'd rate the store poorly and suggest speaking up for better service if you visit.

Happy New Year all, and good day!

Keep reading for the complete review, down below 👇

As an experienced food service worker with a specialization in making subs, I can confidently say that while the store was generally clean and tidy, my overall experience was less than satisfactory.

The service was mediocre, with several employees standing around and chatting in the entryway to the back, seemingly unengaged in their work.

While I understand the need for staff during peak hours, the large amount of leftover food and the inattention to our group, where one of my party had to assertively request service, left a lot to be desired. She felt bad, like she was being a Karen, that is frustrating.

It appeared that they thought I was the only customer, despite there being three of us.

This, combined with certain areas not being properly cleaned, the handling of the food, the lack of skill in food preparation, and the apparent overstaffing, gave the impression that the employees were only there for the paycheck.

To be fair, some may have been leaving since it was closing time, and realistically, only one or two staff members would have been necessary for closing.

Another oddity was the way they made the sandwiches, especially considering we were the only customers in the store and likely their last customers of the day.

Additionally, there was a fellow co-worker (not a customer) who came in to chat with the employees and get a wrap, who seemed rude as he didn't acknowledge my gesture of holding the door for him, which then preceded him shutting it in my face, quite rudely I might add. They also prioritized him over our party.

Regarding the food, while it wasn't terrible, it also wasn't as good as it could have been. The service lacked the attentiveness and quality expected.

This paired with the store being only mostly clean, the facilities behind the counter were not up to the proper standard, especially considering the need for thorough cleaning, especially when handling orders for customers with dietary restrictions like veganism, to prevent cross-contamination.

Not to mention, that the employees really didn't care, and probably wanted to go home.

Additionally one of the staff was cutting all of my party's bread even shorter. I assume because of their training, and whom they were trained by.

For example, he would take an already cut piece of bread, and then cut about 10-15% off like a wedge. Uh no, we didn't ask you to make our portions shorter. Again this is cause probably whoever trained them told them the bread needs to be a certain length.

There were several other wedges by the other bread. I was also given bread that had been in the store all day, I was the last sandwich of that bread type (the herb and cheese). They had very little bread, and the bread I got was not very fresh at all.

I've seen better, I've done better, and I'm honestly disappointed, there are better Jersey Mike's out there. Go here if you must, but speak up, and be clear you aren't getting satisfactory service.

Also make sure to be clear about your food, who's ordering, and that you should get more than two pieces of bacon with your double bacon sandwich.

I give one star for good cleanliness of bathrooms and seating, and one star for moderate standards.

It's clear they aren't prepared nor ready for when they get an audit from corporate.

Happy New Year all,...

I popped in here around 12:30 on a Wednesday to grab a chicken cheese steak to go. The order & checkout process was standard & fine. I know the hot sandwiches take a little longer to prepare & a few people were waiting so I sat down to wait for it. Another customer was checking out when the line cook took mine over to the register. She barely said 16 & that lady grabbed it, set cash down & left (the cashier was finishing a deli sandwich with gloved hands & she didn’t wait for him to ring her out properly). I thought it may have been my sandwich, but wasn’t positive as I didn’t know what the lady had ordered & maybe it was hers or to go. I continued to wait until they were clearly looking for the lady to finish her deli sandwich & someone behind the counter said they had to remake 16. No one acknowledged me or the fact that someone else took my sandwich & would be delayed. I continued to wait & was there 15-20 minutes total. I approached them about the long wait & was finally acknowledged that they called me & someone else took it, like it was my fault I didn’t beat the lady to claiming a #16. They said they were remaking it but they couldn’t do anything else. I suggested they offer a discount or refund as the time was ridiculous & I was on a work lunch break & was just told they couldn’t do anything. I fully understand they were busy & had everyone packing deli sandwiches for a large to go order but I was not acknowledged about the mistake or additional wait when they realized the error then I treated like their mistake in giving the sandwich to a wrong customer was my problem & I do not appreciate that. I would not...

This place has the worst policy in place. I ordered on their app which is set on location. I live next to the sunbury rd location but for whatever technology mishap it directed me here I wasnt paying attention so I paid and ordered my food. After going to my normal location on Sunbury they told me that it was not received there so I then noticed it was this State rd. location I called and asked if they can transfer the order to the sunbury rd. They said no because different owners. No problem then I asked for my money back because I was not driving 20 mins for a sub that was going to be gross by the time I got there. The manager said he could only give me a free sub coupon....I'm not driving 20 minutes (more in gas than thr sub is worth) I told him I just want a refund. He said its against their policy. This owner is the worst (not the manager of the store) the owner has made a policy so strict on refunds even on odd cases the employees cannot make logically judgement calls. So if you ever get a piece of plastic on your sub here(heaven forbid) just know you are not getting a refund but the chance to get more plastic on a sub you probably do not want. So now I have no subs and out 21.00 dollars because of a...