Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Georgetown

I've been a long time supporter of Papa Murphy's over the years and it truly pains me to have to give such a bad review. I contacted the corporate office with my complaint, case number 00840019, they suggested I get in touch with the Georgetown management as they didn't seem to want to be bothered by it. I ordered 3 pizzas and a mini murph this last Sunday, the 25th of June. I picked up the pizzas, had to wait for the mini murph, they had none made up, when it was ready, it went on top of the stack of pizzas and I headed home, just outside of the Waco area. Low and behold when we got home, baked the pizzas, we started noticing there were a lot of toppings missing (see photos). We had a large pepperoni pizza with extra pepperoni but only had regular amount on it. We had a family size half and half with extra pepperoni that it didn't come with, not to mention, there was supposed to be olives and mixed onions on one half that got no olives and the mixed onions were missing green onions. The last pizza was a Murphy's combo that was missing 4 toppings, it's like they ran out and thought that's good enough. The combo was missing sausage, olives, green onions in the mixed onions and no cheddar cheese on top. After spending over fifty bucks on pizza, they also charged me for a little side of pineapple to go with the mini murph. They wrap these pizzas in plastic wrap and it's getting to the point where I'm going to have to tear the plastic off and inspect every pizza I get, I would hate to have it come to that, but you have to trust that the people making the pizzas know what they're doing but fell way short of expectations big time on this. I would think that a full refund would be in order to...

Unfortunately this is my last visit to this location. All the 1 Star reviews are on point. After calling my order in 15 minutes ahead of time mid afternoon, not only was it not ready but I had to endure another 10 minutes of the Staff talking smack (infront of me, my adult son, and another customer) about my order and how I seemed "confused" on the phone because I called the cheese bread cheese sticks. Then they couldn't figure out how to make my pizza because it "wasn't on the menu" and I must have an "old menu" and how she couldn't call me to verify my order because I didn't give her a phone number. At no point did she ask for a phone number.... only my name. The computer printed out the list of ingredients on the pizza I ordered so I'm unsure what the confusion was.... it's the same as ordering a custom topping pizza. The pizza I ordered was still in the system so obviously it was still available to order. There were 3 employees and one other customer in there who ordered one pizza so I also can't believe it takes 30 minutes to throw some toppings on a pizza. Perhaps they should get off their cell phones and do their jobs! Very unprofessional and disappointing. I might add the look on their faces when they finally asked if they could help me and I told them my name...

First let me say normally I have a great customer experience at Papa Murphys Georgetown. Today was the worst I've had. Ordered a gourmet veggie the girl behind the counter said they were out of zucchini she offered me a substitution. As I was watching the girl make the pizza, the few crumbs of dried up mushrooms in the bottom of the pan, I asked if I may please have some fresh ones she stated they were out of them. The first girl very loudly tells me that comes with mushrooms. I said yes I know I order this weekly but I would like some fresh ones as there are dried crumbs in the bottom of the pan. She very rudely raises her voice louder and says well we don't have anymore. It is 4:15 on a Sunday not 5 minutes before they close. I said so basically the pizza I order you are out of 2 of the ingredients. No apology just stood and stared at me like I had a problem because I expected to get the...