Burger King — Restaurant in Georgia

UPDATE: I complained to Buyer King, they issued a credit to BK Bapp, then took it back!

SAGA: During a recent trip from Tampa, FL to Lebanon KY, my driver was getting hungry. After eight hours of driving in inclement weather and stop and go traffic for hours, on I75 stopping only for fuel and to scrape the turds out of my litter box, I told him to get himself some food. He keeps a fully stocked larder for me, but did not plan for his needs, he will not make this mistake again. It took quite a lot of murrowing, but i finally convinced him that he would not be able to complete the trip on just the coffee he had for breakfast, he does not speak CAT-onese very well , I had to murrow at him for half an hour to convince him. Humans! They can be such a pain in the tail at times. I finally convinced him to stop the Burger King in McDonough GA, just off the freeway. He placed his order for a Double Whopper with cheese and large onion rings at the drive through speaker box. The girl on the speaker tried to add a large Coke , for which he had to correct the order. My driver pulled up to the second window (why have two windows if you only use one?). At the second window the lady from the speaker box repeated his order to him, which was not correct. He politely explained to her that it was not what he ordered, and in a few minutes it was doted out and he was given his order. My driver pulled around to the second window as instructed, paid, received his food, then pulled aside to open his burger and feed. He was upset because they gave him a Single Whopper! I convinced him to go through again and get the right burger. In the line again, my driver explained to the speaker box that his order was wrong and was asked to pull up to the second window(!) again. She pulled the burger out and was going to get the right one, my driver politely insisted that the entire order be re-cooked. After some convincing, she reluctantly agreed and soon the new order was ready and delivered. I insisted that he check his order before leaving, a grand idea, cats are simply superior beings, humans not so much. Again, the burger was incorrect, having bacon on it this time, he does not like mixed species in his meats. I told him to get it fixed, however all of the staff were away from the window talking and could not hear him or see him waving at them frantically. so I walked up to his seat and gave a very short tap on the horn to get their attention. A big guy came to the window and not very politely told my driver not to be rude, which was reasonable, if I we just driven up, saying that they were busy working and would be with him shortly. I wanted to tell him what I thought about the whole mess and scratch him a couple times, maybe a bite or three would clear this all up! My driver politely asked if he was the manager, the big guy stammered then said he was. My driver did not believe him and politely asked to see the manager. After a few times of politely asking, the manager came to the windows to ask what was happening. By this time I was upset and really needed to get a nap, so I tried to claw my way out of the limousine to get this straightened out, with raised fur, lots of hissing and growling, teeth and claws. My driver insisted he could he handle it and implored me to be patient. He explained the whole ordeal to the manager, in three part harmony, with feeling. I don’t know how he can be so patient, I loves him for it. I would not have kept it civil. But my driver says that things go wrong now and then, just be cool, it will all work out in the end. The manager was very understanding and quickly filled the order herself. She kindly apologized and noted that they did not have any onions, which my driver said was OK. My driver checked the order (he is getting smarter by the day) at the windows, and being mostly satisfied, pulled away. I then personally inspected the burger. My driver said that the food was hot and the onion rings were crisp. He had to open the burger and put the pickles and lettuce in the bun and straighten...

I drove 14 miles one-way to go to this Burger King as it is the closest to me. The sign on the window said that they close at 10 pm. I was there shortly after 9 pm and they were closed. So I NEVER got the food I wanted, and wasted about $4.25 in gas for the experience. (Round trip) A few days earlier, I received my food, but it was only warm, not hot and fresh, even though they said it was. I always specify that my food is hot and fresh, but it seems to land on deaf ears, then they lie to me about it. The window employee seems totally unmotivated and almost mumbles his words at such a low volume, I almost had to shut off my car just to hear him. BK really needs to do a better job when hiring employees to get those who actually want to work to improve the company's image through great customer service and fresh, hot food. Or perhaps the problem is with lower management with the same 'don't give a rat's a$$' attitude. They should realize that with respect to the labor they hire, they are their boss, not their friend. Do things the company way, or find somewhere else to work. Put out a tasty, fresh, hot product at a reasonable price while adhering to advertised store hours. In my experience, this store fails miserably. I don't want to go to a fast food restaurant where I am made to feel that I am making it inconvenient for the employees to get off their phones and actually do some work. Other nearby restaurants sell similar food items, and I will be giving them my business instead. The business practices of franchise stores has a great impact on the corporation as a whole. I'm sure BK stock is rapidly declining. If I were a shareholder, I would seriously consider dumping my stock now. I rate this store, D-. Any worse wouldn't...

Unfortunately I decided to stop at this location on my way to work on 12/7/19. I ordered my food at the drive through and was told to pull around to the second window to pay for my meal. I get to the first window and I'm greeted by a stunned looking employee that doesn't look like he knows what he is doing and he takes my order again with no explanation of what happened but I'm like whatever. I give him my card and pay and he sends me to the second window, mind you giving me no receipt. I get to the second window and they give me my order and I let them know its wrong. They start saying I didn't pay and xyz. I was told by a TERRIBLY behaved light skin man with dreads that if I wanted cheese added to my burger I need to go back through the drive through again, because that clearly went well the first time. I tell them I want a refund and the manager tries to come over and do something to mitigate the situation. The manager was the one person that attempted to due anything to rectify the situation. Apparently they claimed I hadn't paid but instead of simply going to the person that took my payment they start a ruckus and by the end of the whole situation I ended up leaving with no food, yet I see a charge on my card that they claim they never made. They are terribly trained and their customer service is SEVERELY lacking. They need additional training in how to handle situations like this and I will be alerting corporate about this situation. You do not play with the money people spend at your establishment. I would also advise that that light skin man with dreads be retrained because from the reviews I can see other complaints have been...