I went to Captain Ds about 8pm to pick up dinner for my wife's birthday. I ordered two battered fish dinners and butterfly shrimp. I got to the window and had to wait for my order. I didn't mind the wait but the employees were laughing and carrying on. I got my order and I was given three styrofoam containers and assumed the order was right. I drove home and found out it was the wrong order. I called the restaurant and the manager did apologize but it seemed to me she didn't know what was going on in the restaurant. I drove back to the restaurant and told them I was there to for my replacement order and pulled to the window. The employee gave me the bag but there was no shrimp in the bag. I asked where the shrimp was and the girl replied "wasn't it in the other bag?". Well it wouldn't be in the other bag if I got the wrong order. I did get the right order the second time but I'm not sure if I will be back at least not...
Read moreUpdate: 5/9/22 They are unable to get regular & using Swai that is totally different than the Cod they normally use! I only eat CD fish & I knew when I opened the box it was different! Waste of $20 & no lunch😤 Also the cheesesticks were different & I don't like that! I understand items are unavailable as I also work in Foodservice, but a heads would be appreciated! Won't be returning until I can get what I know & greatly enjoy😞
Food was excellent as always but Drive-thru lady messed my order up after she repeated it correctly @ the speaker! Didn't add my 2 additional pcs of fish... & I didn't get my cheese sticks! Gave me 2 different totals which made me check my order. Won't stop me from returning but I will have my order repeated @ the window...
Read moreI went earlier in the week to get a southern style meal, well to my surprised the fish looked as if it was put through a grinder. I called to speak with a manager... I discussed ny complaints and so forth. He wanted to tell me since I had gotten the southern cookef fish that it was hard to keep its original composure. No sir, you are not about to tell me that the fish I ordered looked as if it came from the slaughter house. He told me that he would correct it to come back. I went back and the cashier took my order. I explained to her the problem... she didn't like that. She acted as if I was there to get a hand out. Making rude comments about it. I let it go for a milli second. Then I had to correct her actions and tell the manager where she...
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