Del Sur Artisan Eats — Restaurant in Georgia

We came her for our anniversary because it’s somewhere we’ve wanted to dine for a while. While the food was great, the service was absolutely a let down. There were probably only 7 tables of people in the restaurant and about 7 servers (including the owner, Alberto), but it seemed like no one wanted to wait on us. We were sat in a section with 2 other tables who seemed to have great service. After sitting for about 15 minutes with no wait staff coming up to us, the waitress (Chris Anne) who was serving the 2 other tables on each side of us in our section came up and half heartedly told us she’d be back with some water. At that point we had already decided for quite some time that we were ready to put in a bottle of wine and an appetizer, but she left abruptly after giving us the water/did not give us a chance to even attempt to order. We waited about another 10 minutes before the bartender came up to our table and let us know he’d be serving us. It was confusing why the waitress for our section wouldn’t wait on us, but since she seemed a bit rude anyway, we were okay with this. We put in our appetizer and drinks and then waited another 20 before the bartender came around to take our entree order. We had enough time to get our appetizer and finish all of it before he came back to take our main orders. So at this point, we’ve been at the restaurant for at least 40 minutes and were just now putting in our food. The owner, Alberto, also was coming up to every table to check in, but repeatedly skipped us. Once our food came, no one came to check in to make sure we were good until we were basically done eating. I’d understand this level of service maybe if the restaurant was super busy, but at this point we were one of about 3 tables in the entire place. All of the staff was gathered around the counter, talking to each other, talking on the phone and rolling silverware (this is 2 hours before the restaurant closed). The bartender who waited on us was very sweet when he was around, just only came up to our table a couple of times. We waited probably about 15 minutes just to pay at the end when another staff member eventually saw us with our check book standing straight up looking at the wait staff waiting for someone to come over. The best service we received all night was the hostess and we made sure to tell her this on our way out. For just the 2 of us to dine it took a total of about an hour and 40 minutes. I’m not sure what it was that kept the entire wait staff from wanting to serve us, but it was highly frustrating and disappointing, especially on an important night like our anniversary. After the horrible service we left feeling very unimpressed by both the owner who ignored us as well as the staff on what should have been a very...

My husband and I stopped here last night at 8pm (two hours before close), 8/6/21, and approached two teen/young hostesses. The patio was empty except one table and inside only had a few tables as well. The hostesses were incredibly rude, cold and had attitudes from the moment we walked up and upon asking for an outdoor table, one quickly said they didn't have availability. After taking a quick glance, we asked again and the same answer was repeated. We asked if we could make a reservation for later in the night and again were told the restaurant was booked. We thought it odd and as we walked away we were pretty sure that we had just been discriminated against. We went to another restaurant and while waiting for our table, we walked back to Del Sur to see it was still not busy.... We ate our meal at the other restaurant and on our way to our hotel, passed Del Sur one last time, at 9:40pm (20 minutes to close) to find one of the rude hostesses outside talking to two waiters (who were friendly). While passing, my husband commented to the hostess about the state of the restaurant and she simply stared at us as we walked by (the waiters chimed in nicely, unaware of what took place earlier). It was very clear by her expression that she knew we were aware of the stunt she and her co-worker pulled. It's sad that this sort of ignorance not only exists but is continuously being passed from generation to generation. These young girls made it clear that we weren't wanted. I can only hope this doesn't translate to the management at this establishment, and is only that of two children who were taught to hate by ignorant elders, but who knows. What I do know is that my husband and I will never patron this place after that. Why spend money in a place where you are not welcomed? Not a great experience in St. Simons and unfortunately not...

This is from April 2023! We didn't have a reservation and they were able to sit us outside with a dog and child so we wouldn't bother other guests! The service was great and all the people we talked to were fantastic. The reason for the 2 star is because the flavor on the food was severely lacking, considering I spent $98 for 2 entrees, a kids cheese pizza, and an appetizer. We got the ground beef empanada, it was very bland, so I tried to cover it with the diced tomatoes and garlic that was served with it, it was still not great. The cook on it was crispy, despite the flavor being lacking. I ordered the special, which was a grilled Ahi Tuna with small golden potatoes and grilled onions, topped with cherry tomatoes. I asked if the cook could make this rare or medium rare since she said it would be cooked medium-well (This is a very dry fish and the chef should have known instead of suggesting it be cooked medium well!) The waitress asked and he said he could cook it medium rare. It came out medium, with very little flavor and undercooked potatoes. I was highly disappointed. It was super dry and grey, but I ate the whole plate because I was hungry! I ended up cutting the tomatoes up and eating it over the very dry fish, which made it manageable to eat. Ahi tuna is normally a beautiful red/purple fish that is supposed to be seared and served rare to preserve the flavor of the fish. My husband ordered the short rib braised beef over the risotto. I was very surprised that again that the flavors were lacking. They totally missed the ball on this plate. The risotto was very creamy but very bland, The beef was very mild in the dish and was over shadowed by the risotto, it was not a rich deep beef taste. I personally will not be coming back, despite the wonderful employees and a...