Domino's Pizza — Restaurant in Georgia

Unfortunately I had to leave a star to leave a comment. I usually never use this location but due to my car being wrecked earlier yesterday morning I had no choice but to get delivery and this location was my only option. I placed my order for 3 medium pizzas at 8:36pm. As time passed, I realized there was no progress with my order. At 10:21pm , I called the store and the team member that answered informed me that my order was coming out now and would get boxed up and be on the way. I stay 7 minutes from this location. At 10:54pm I called the store back, and team member picked up the phone and hung it up. At 10:55pm I called back. The same team member answered, this time stating that my order was coming up and would be delivered to me in about 15-20 minutes. I asked the employee if there was a manager that I could speak to , the employee stated that he was the manager. As I am expressing to this employee that this is not ok , I have to be clocked in for work at 11:00pm, my kids have started to fall asleep and that had my car not been wrecked I would not have needed delivery , the employee hangs up on me. At 11:00pm I called the store back informing them that I would not be waiting 20 more minutes for my children to eat dinner, I would come get it, the employee again hung up on me. Please keep in mind that my car is wrecked , that was the whole point in ordering delivery for my children at 8:36pm. I expressed this to the store at least twice after waiting over 2 hours to even call the location. When I arrived to the dominos , the door was locked and I was taunted by the employee inside as the delivery driver left with my order. At this point I am not only late for work , but driving a car that is completely unsafe for me to drive to have to pick an order that I have already paid for, and now this employee is choosing to stand inside the store laughing and taunting me instead of just giving me my PAID FOR order. I dialed 911 and let the employee know that I should not have to call the police to receive my order, the employee shrugged as he continued to laugh and joke. When the police arrived , I informed the officer what took place , the employee continued to make smart remarks towards me , stating that my pizza was being delivered , mind you I received a text while sitting at dominos stating that my order had been canceled 3 hours after I placed it. The employee is on the phone continuously taunting me while the officers are there to the point he had to be brought back inside because he would not stop. The employee finally states that he will give me my money back, while also stating that my “aunties, brothers, sisters, cousins , grandparents” are no longer allowed to his store. This employee also made the comment that he was on the phone with his manager while yelling these ignorant things, which was odd to me considering when I asked for a manager before even arriving to the store , the employee claimed to be said manager. After receiving my return receipt, I get a call from my home stating that my order had arrived to my door. The pizzas brought to my door were almost cold and not the correct order. After leaving the dominos to go back home , now 46 minutes late for work , my hood popped up and busted my entire windshield. Please keep in mind that I stated on several occasions that I ordered delivery because my vehicle had been wrecked. My life was put in danger last night over pizza. I am beyond disappointed; upset would not do justice to describe how I am feeling. I ordered dominos for my children for dinner. I did not expect my pizza in 45 minutes on a Friday night. However, 3 hours is excessive and the disrespect/humiliation that I received while trying to receive my order is beyond unacceptable. I will be contacting corporate and taking this matter as far as I can. Never in my life have I experienced something like this and I hope that no paying customer has to deal with this from this establishment again. Dominos should be embarrassed to be represented...

I haven’t had any bad pizza from here. Typical Domino’s standards. Sometimes the pizza takes a while to get here ,but that is expected with no one wanting to work and being short staffed. I don’t mind waiting a little extra having my pizza brought to me so I don’t have to leave the house again after getting home from work. The communication could be a little better, but overall a good place

Update: I ordered pizza today at 5 and the manager called at 5:45 and said he wouldn’t have a driver until 6:30. I said well that’s fine kids are getting showers and everyone is settling down after work so that’s fine no worries. 7:30 rolls around and my wife calls up there and gets a very snarky female and she isn’t even looking at the right order and proceeds to argue with my wife on what we ordered. She finally found one of our pizzas and said it’s all dry and gross we’ll have to remake it and hung up. I called back and talked to the same manger that told me his driver issue and I asked what was going on and why couldn’t that girl find my order. He said well it’s here I remember making it but it’s old now do you want me to remake it? I said if I’m not going to get it then there is no point and he laughed. I canceled my order but just can’t understand what the owner of this franchise is thinking. I’m a very understanding person but to have employees with piss poor attitudes and encouraging customers to cancel their orders is unreal. He was going to remake an order for the 3rd time to let it sit not knowing when it will come. They need help maybe the franchisee should go in and take care of their store. I’ve tried to give them the benefit of the doubt but Pizza Hut is better and will continue to get my business. I’ll go to Little Cesar’s before I give this ungrateful business another penny. Thanks for...

Not a great first time experience here. I placed an order online at 8:41 pm. I got a confirmation email stating it would take 45-55 minutes and that I could track my order online. After about 60 minutes my order was still stuck on the "prepping" stage so I tried calling the store. I called twice and waited with their automated "hold" system for 15 minutes each. By now it'd been 90 minutes. I was frustrated and getting annoyed. My 3rd call was picked up by someone who did not seem to have any idea what was going on. I can only describe the conversation as "odd". He seemed shocked that I was irritated at the situation and when he pulled up my order, it had apparently not even been started 90 minutes in. When I asked how long it would be he told me I should just come pick it up myself. This was frustrating to hear and I understand being understaffed but dominos shouldn't take new orders if you're this backed up. It just feels like a slap in the face to tell me to drive to the store after I've waited 2 hours and paid delivery fees. I asked to cancel my order of course but at this point it was after 10pm and I could no longer order food elsewhere for my family. Lack of communication and the inability to get in touch with the store is the biggest reason I am so frustrated with this situation. If you pay and the store won't answer calls there is absolutely nothing you can do. I just didn't feel like this was handled properly at all. I'm sure the employees were trying their best but there is a disconnect here in the ordering process and it's just not right. I don't usually leave one star reviews but this situation was uneccsarily stressful and left me with a bad...