House of Lu III — Restaurant in Georgia

My family and I have ordered from here a few times and this was our last.  I ordered the Pad Thai with extra sauce and left a tip on my credit card.  When our order was delivered the delivery guy said there was no tip and my husband left an extra $4 not realizing I already left one.  Once we sat down to eat our dinner I opened my order and a very foul order came from my Pad Thai.  I can only compare the odor to when I used to work at the Charleston, SC aquarium and cleaned the skunk enclosure and would have to clean their fecal matter.  My husband took a sniff and also lost his appetite agreeing that the food smelled like skunk feces.  I called to ask for a refund and the owner began arguing with me over the phone saying that they weren't Walmart and would not refund my food.  They did offer to send another meal, but by this time my family was done with dinner, and I lost my appetite, so all I wanted was to get my money back for the meal I didn't eat.  As I asked the owner to stop arguing with me she raised her voice and yelled, "You asked for extra sauce so the smell will be stronger, there is fish in the sauce, you never have had our pad thai before or you'd know this."  I explained that if she checked my history I had ordered this meal at least 3 times and I again explained that it never had this foul odor."  She then said no refunds and we hung up.  Do yourself a favor and order from somewhere else that the owners will respect you as a customer and your hard earned dollars, where your food won't smell like skunk...

The food is good, but the customer service is absolutely terrible!!! Today was the absolute worst. My boyfriend and I both had to work and he called to order food for me because I’m not feeling well. When we called the lady told us he could pay with his card but they needed my license to write down my information in case something happened (never heard of that) but we said okay . She then asks for the card number and tells us to hold on and hangs up the phone . So we called back and repeated the card number to her. She’s says okay the food will be ready in 15 minutes . I then get a call saying the card didn’t go through . I told her that didn’t make any sense because she told us okay and the food would be ready in 15mins . She then says she didn’t input the card into the machine she just wrote it down. I told her that didn’t make any sense to tell a customer everything was good to go and it’s really not and then you call back with an issue and why are you writing down the card number instead of typing it in. Not to mention , any time our cards are used swiped or not we get notifications on our phones we didn’t receive any notifications. Instead of addressing and fixing the issue she decided to hang up in my face . NO FOOD IS THAT GOOD TO MISTREATED AS...

I've been here twice....and TWICE...I find something wrong. The last time, I dined in. Found the restroom to be filthy, and at my table, when I went to pick up the salt shaker, it literally fell out of my hand due to the grease on it. (Here's a thought: Run these shakers through the dishwasher every once-in-a-while! Geeessee!) Tonight's (11-10-15) meal was take out. As I waited, I noticed THE SAME stained ceiling tiles and approximately 35% of overhead lights burned out. The lights must be under the same care as the filthy restrooms. Light bulbs and a couple of boxes of ceiling tiles MIGHT set you back $ 75-100. I've always subscribed to the thought of: If you give someone just ONE THING that looks bad, they'll look EVEN HARDER and will find many things. A restaurant IS NOT an easy business to run, be it HAS TO BE CLEAN, smell clean, etc. Tonight's take home was Moo Goo Gai Pan; plenty of food....BUT...it tasted BURNT! Can these people get...