Shane's Rib Shack — Restaurant in Georgia

My boyfriend and I visited this spot after it was recommended by a fellow passenger on a flight. The atmosphere was quiet and relaxed, with hardly any crowd. The customer service was friendly, and the prices were reasonable. The restaurant itself was clean, and the menu featured the usual BBQ shack offerings.

The food, however, was disappointing. I ordered the cut-up chicken combo with beans and macaroni, accompanied by Texas toast. My boyfriend had the 1/2 chicken with macaroni and fries, also served with Texas toast. We chose to dine in, and the food arrived quickly.

My chicken was more shredded than cut up and lacked flavor, tasting as if it had been boiled and then doused in sauce with little seasoning. There were four sauce options available besides the standard one they used on the meat. The macaroni was reminiscent of KFC’s, while the baked beans were overly sweet without any balancing flavors. The Texas toast was lightly toasted and buttered on one side but lacked the crunch you’d expect.

For a quick meal to satisfy hunger, this place is fine. However, if you’re seeking flavorful BBQ, I’d recommend looking elsewhere. They do offer plenty of plasticware, wet naps, toothpicks, and other essentials to accompany your meal. Overall, I’d rate it 3/5, and that’s being generous simply because of the atmosphere and friendly...

In March 2023, I went to Shane’s and got chicken tenders-strips to go on a Friday night for two people. I haven’t been to this place in a long time. I think their hidden location made me forget about them. It wasn’t crowded, just a few families eating in. The service was very quick, the cashier provided good customer service, answered all my questions, and quickly rang up my order. It felt as if my order was ready in three minutes. So very quick but I’m not sure how quick. 👍🏽 Before my order was handed to me the cashier looked inside the bag to make sure all my sauces were provided. One was missing but she made sure I got it. I was really impressed with her taking that extra step. Had she not done so, my child would have been upset their sauce was excluded. That cashier was properly trained and that is what made the difference between a happy customer and upset customer! Shout out to Shane’s for proper QA training. That quality check is so important. Regarding the taste of the food, the chicken strips were very good and tender. I hadn’t remembered them being this good and the sauces were yummy too. I decided I like Shane’s chicken strips better than Zaxby or Chick-FIL-a. I’ve made a switch when in the mood for a chicken strip dinner. I’ll see you on another Friday night,...

I placed an order for Shane’s on Door Dash. The Door Dash driver called me about 15 minutes after my food was supposed to be delivered and said that the Shane’s employee wanted to talk to me. When she got on the phone she told me that someone stole my order from the store. I told her that they could just remake it because I wasn’t in a rush to get it. The girl then told me that her boss doesn’t allow them to remake stolen food because it causes them to lose money so I would just need to cancel my order. Of course when you cancel an order where a driver is already there to pick up your food they don’t give you a refund so they wanted me to cancel my order, pay for food that they allowed to be stolen, and then me end up with no food. I told the girl that if they are having food stolen so much that their boss has met with them about it then they might want to figure out a better way to operate how they handle Door Dash orders. Her reply to me was “well that’s life sometimes”. A straight up...